Community & Media Specialist (Earned & Owned Media)

About Us
Our mission is simple: to help clients achieve their financial goals. We do this by combining cutting-edge ideas, data-driven strategies, and relentless customer focus. Every member of our team plays a role in delivering with precision and care — values that guide everything we do.

Position Summary
We are seeking a proactive and detail-oriented Earned & Owned Media Specialist to manage our brand’s online communities, support customer interactions, and assist with PR outreach. This role is hands-on, engaging directly with customers and audiences to build trust and foster loyalty, ensuring our mission and values are reflected in every interaction.

Key Responsibilities:

Community Management (Owned Media)
Actively engage with audiences across social platforms and communities in ways that put customers first.
Monitor and respond to conversations, ensuring our brand voice reflects our cutting-edge and customer-obsessed values.
Support community initiatives that build trust and long-term loyalty.

Community Participation (Beyond Owned Channels)
Participate in relevant online communities (social groups, forums, industry networks, etc.), not just those we own.
Engage authentically to ensure our brand presence is felt and to build credibility within existing communities.
Share feedback and insights from these communities to help the team stay aligned with customer sentiment and industry trends.

Customer Service & Support
Provide timely, empathetic responses to customer inquiries, guided by our mission to help clients succeed.
Escalate issues appropriately, ensuring details are tracked and resolved with care.
Share customer insights with the team to drive data-driven improvements.

PR Support (Earned Media)
Assist with drafting press releases, pitches, and media outreach.
Research and connect with journalists, influencers, and partners to generate earned media.
Track media coverage, highlighting opportunities to share our mission and values with wider audiences.

Cross-Functional Collaboration
Work with marketing and product teams to ensure consistent messaging.
Share community and customer insights that can guide smarter, data-driven decisions.

Qualifications & Skills
1–3 years of experience in community management, PR, or customer engagement.
Excellent written and verbal communication skills.
Familiarity with social media management and/or PR tools.
Organized, detail-oriented, and able to juggle multiple priorities.

Why Join Us
Be part of a nascent company where your contributions directly impact client success.
Work in a culture that is cutting-edge, customer-obsessed, data-driven, and detail-oriented.
Gain exposure to multiple facets of digital marketing, PR, and community building.
Opportunities for career growth as we scale.
A supportive team that values innovation, precision, and customer-first thinking.