Customer Support Agent – Online Store / Medical Supplies

Position: Full-Time Customer Service Representative
Rate: $5 per hour
Schedule: Monday – Friday, 9:00 AM to 6:00 PM EST (1-hour unpaid break)
Hours: 40 hours per week


About the Role
We are seeking a Customer Service Representative to join our medical supplies e-commerce team and deliver outstanding service to our customers. You will handle inquiries, address concerns, and resolve issues via phone, live chat, and email.
If you are detail-oriented, professional, and empathetic—this role is for you.

Key Responsibilities
* Respond promptly and professionally to customer inquiries via phone, live chat, and email.
* Address and resolve customer concerns with empathy and efficiency.
* Accurately document customer interactions and follow up when necessary.
* Collaborate with the team to ensure customer satisfaction and consistent service quality.

Requirements
* Previous customer service experience (e-commerce experience preferred).
* Strong written and spoken English communication skills.
* Reliable internet connection and a quiet work environment.
* Ability to work the stated schedule in Eastern Standard Time.
* Experience with ZenDesk (or similar customer service platforms).
* Familiarity with using a Dialer is a plus.
* Experience with BigCommerce or other eCommerce platforms is a plus.
* Background in medical supplies is a plus.

What We Offer
* Steady, long-term work with a stable company.
* Supportive and collaborative team environment.
* Opportunities for skill development and growth.

How to Apply
1. Send a short voice recording introducing yourself and explaining your past experience relevant to this role.
2. Include your updated resume.
3. Add a short introduction in your email/message explaining why you believe you’re a great fit.

Applications without a voice recording will not be considered.