Customer Success Specialist

We are looking for a Customer Success Specialist who will play a key part in enhancing customer satisfaction and driving business growth. This person will serve as front-line support to our customers, guiding customers through their journey with a product or service, helping make our process run productively and ensuring a seamless online shopping experience. The goal will be to help customers derive maximum value from our products, while implementing strategies that support business growth and continuous improvement. If you are passionate about customer success, thrive in a fast-paced environment, and are eager to make a real impact, we would love to have you on board.

What you'll do
Feels comfortable answering and providing Customer Support for calls, emails, texts and chats.
Knows what resources are available for all inquiries including the Customer Success policies and procedures, Teams Drive, Team Chats, Products, Tea ---------- mbers and Manager.
Beginner in lighting terminology and Sunco products.
Fully memorized the Amazon Core 13 policies.
Asks questions when needed.
Open to constructive feedback and shows a strong willingness to learn.
Able to complete all tasks and/or projects assigned by leadership.

Qualifications
Reliable internet access.
Private remote workstation with headset and computer.
Available to work weekends (Pacific Time) with two scheduled weekdays off.
Proficiency in English.
Previous experience working in a call center or customer support role.
College degree preferred.
Strong active listening and verbal communication skills, with the ability to build relationships and manage customer expectations.
Proficiency in problem-solving.
Ability to manage time effectively.
Detail-oriented with excellent organizational and multitasking skills.
Ability to collaborate effectively with cross-functional teams, including sales, products, shipping and support
Proficient in CRM tools and customer support platforms (e.g., HubSpot, Shopify, Amazon Seller Central).
Bi-lingual preferred, but not mandatory.

Additional Requirements
Training Work Schedule: Monday - Friday (8 am - 5 pm PST)
Shift time will adjust upon training completion. Work Schedule After Training:
Saturday – Wednesday = 1x opener / 1x closer
5:00 am - 1:45 pm PST
8:15 am - 5:00 pm PS
Fluent in English
Reliable internet access and a private remote workstation.

How to Apply
Please send your application here:
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Job Type: Independent Contractor, Remote
Compensation: $5 to $6 per hour (To be discussed, based on experience)

- We only review applications submitted through our official job portal. Please apply via the link provided.
- Only applications submitted through the link will be considered.