VA: Champion of Systems for UK Care Home Business. Paid leave and 13th month.

Hi, thanks for checking out our job posting!

At M & A Care Home Management, we know that behind every great care experience is a team that runs smoothly — and that only happens when the right systems are in place. That’s where you come in.

WHY YOU’LL LOVE WORKING WITH US…

• Be part of a purpose-driven care organisation where your work directly supports residents’ dignity and families’ peace of mind.
• Collaborate with a caring, professional team that values respect, openness, and teamwork.
• Contribute to a warm, community-oriented environment where excellence and empathy go hand-in-hand.
• See your improvements turn into real-world impact for staff and residents.


THE ROLE WE ARE HIRING FOR

Key Responsibilities:

• Document, edit, and continuously improve systems and workflows across all departments.
• Collaborate with leadership to identify priority areas for system development.
• Capture processes from videos, interviews, and screenshots, translating them into clear, usable SOPs.
• Ensure systems are accessible, consistent, and easy for staff to follow.
• Train and guide tea ---------- mbers in using and contributing to our systemised approach.
• Support a culture of systems-thinking so that great care is the natural outcome.

Personality Traits that best suit this role:

• Detail-oriented and meticulous
• Clear, confident communicator
• Proactive self-starter who takes initiative
• Patient, teachable, and coachable
• Highly organised; calm under pressure

Required Skills & Experience:

• Excellent written and spoken English; strong grammar and clarity
• Tech-savvy; quick to learn new software and tools
• Skilled at documenting, structuring, and presenting processes
• Comfortable with deadlines, project tracking, and cross-team collaboration
• Proven ability to manage timelines and resources effectively

Preferred Experience:

• Experience with project management tools, systems documentation, process mapping and Automation Tools
• Apps: Asana, Google Workspace
• Background in care, healthcare, or other regulated environments


THE IMPORTANCE OF THIS ROLE

Smooth systems mean better care. By making every process clear, consistent, and easy to follow, you free our team to spend more time with residents — supporting quality, safety, and dignity every day.


OUR STORY

Our roots trace back to a family commitment to dignified care. After establishing Haighfield Care Home (1990), the family opened Beeches Care Home in Coppull (1992) and later The Willows (1994) — growing a small, family-owned group focused on warm, homely care and respect for each individual. Today, that legacy continues through careful expansion and stronger systems across the homes.


OUR MISSION

We deliver compassionate, tailored care that promotes independence, dignity, and meaningful connection in a warm, supportive community.


WHY WE’RE A GREAT PLACE TO WORK

• Meaningful work: Your contributions directly improve residents’ daily experience.
• Culture of care: Respect, empathy, and teamwork shape how we operate.
• Supportive environment: Open communication, collaboration, and growth are the norm.


THE VALUES WE STAND BY

• Compassion — Genuine empathy and respect in every action
• Personalisation — Care and processes tailored to each individual
• Excellence — Quality in every detail
• Community — Strong connections between staff, residents, and families


PAY, HOURS & BENEFITS

• Starting Rate: $5.25–$7.90 per hour (Php 300–450 per hour), depending on experience.
• Pay Currency: Pay in USD or PHP, as preferred.
• Hours/Time zone: ~40 hrs/week. Flexible schedule with at least 3 hours overlap with UK business hours (typically PH 16:00–20:00 during BST / PH 17:00–21:00 during GMT), Monday–Friday.
• Contract: Long-term
• Benefits: 13th-month pay; Paid Time Off


NOW THE IMPORTANT PART — HOW YOU CAN APPLY:

• Apply here: ----------

• What NOT to send: Please don’t email CVs or cover letters — we use a structured application process for fairness.

• Response timeline: We review applications on a rolling basis and aim to update you within 7-10 days.

• Shortlisted candidates will complete a brief test task and a quick video round.


Warmly,
Naveed Hussain
CEO, M & A Care Home Management