Virtual Assistant (E-Commerce Agency)

Customer Service & Communication: Handle customer inquiries, complaints, and support requests via email, live chat, and phone, ensuring a seamless experience.

Sales Support: Assist the sales team with lead management, follow-ups, and preparing proposals, quotes, and sales documentation.

Invoicing & Payment Processing: Manage invoicing, track payments, assist clients with payment-related issues, and ensure timely payment processing.

Order & Inventory Management: Oversee the processing of customer orders, ensure inventory levels are maintained, and work with vendors for timely deliveries.

Client & Vendor Coordination: Communicate with clients to ensure satisfaction, resolve issues, and collaborate with vendors for smooth operational flow.