Client Success Manager (Virtual Assistant)

About Us:
Brdge AI is a fast-growing company helping businesses leverage artificial intelligence to transform workflows and drive growth. Co-founded by Akshay (CEO) and Saachin (COO), we partner with startups, SMEs, and enterprises worldwide to deliver high-impact solutions.

We’re looking for a Client Success Manager (VA) to ensure our clients have an exceptional experience from onboarding to ongoing engagement. You will be the bridge between our clients and internal teams — making sure every interaction feels professional, seamless, and valuable.

Position Overview
The Client Success Manager will manage client onboarding, maintain strong relationships, and act as the main point of contact for day-to-day client needs. This is a remote role, ideal for someone highly organized, client-focused, and polished in communication.

Key Responsibilities
-Manage and streamline client onboarding process from contract signing to project kickoff.
-Serve as the primary point of contact for clients — ensuring timely responses and clear communication.
-Schedule, prepare, and follow up on client meetings.
-Track client deliverables and coordinate with internal teams to meet deadlines.
-Collect feedback, identify client needs, and escalate issues when necessary.
-Maintain accurate records of client interactions, using tools such as Notion, HubSpot, or Slack.
-Help design and refine client success processes for continuous improvement.

Qualifications
-Prior experience in client success, account management, or executive assistance.
-Excellent organizational and multitasking skills.
-Professional written and verbal communication (fluent English required).
-Presentable and confident in client-facing interactions.
-Comfortable working with digital tools (Google Workspace, Notion, Slack, CRMs).
-Strong problem-solving skills and ability to stay calm under pressure.
-Bonus: Experience in tech, SaaS, or AI-related companies.

Benefits
-Fully remote role — work from anywhere.
-Opportunity to work directly with founders and high-profile clients.
-Exposure to AI, startups, and innovative business solutions.
-Professional growth opportunities with a fast-scaling company.
-Competitive pay with performance-based incentives.

???? How to Apply
Send your CV and a short cover letter explaining why you’d be a great fit for the Client Success Manager role at Brdge AI. Please include “Client Success Manager Application – [Your Name]” in the subject line.