Sales Assistant

Overview

We are looking for a motivated and customer-focused Sales Assistant to join our team remotely. The ideal candidate will work closely with the National Sales Manager in managing customer inquiries, supporting the sales process, preparing accurate reports and insights, and ensuring an excellent customer experience. This role requires strong communication skills, exceptional Excel/Power BI abilities, attention to detail, and the ability to work independently while contributing to the company’s growth.

Responsibilities

Build and update sales tracking reports in Excel or Power BI; identify trends, customers falling behind target, and potential areas of focus to maximize sales impact.

Act on all notes made from sales meetings within 48 hours.

Provide product, promotion, and pricing information by clarifying customer requests, selecting appropriate details, forwarding information, and answering questions.

Assist customers in identifying products that meet their needs but are not currently in their basket, in order to grow their overall purchases and sales.

Deliver excellent customer service to build trust, foster long-term relationships, and support overall sales growth.

Respond to customer inquiries via email, phone, or chat in a timely and professional manner.

Follow up with customers regarding order confirmations, delivery updates, and after-sales support.

Maintain up-to-date knowledge of products, services, and promotions; share deal sheets with appropriate customers and actively sell discontinued products at agreed discounts.

Track customer interactions and sales progress in the company’s CRM system; identify customers not ordering frequently and re-engage dormant customers.

Support the sales team with administrative tasks such as preparing quotes, invoices, and detailed sales reports.

Identify opportunities to upsell or cross-sell products to increase revenue.

Monitor customer satisfaction and escalate issues or complaints to the appropriate team when necessary.

Contribute ideas to improve sales processes, customer engagement, and overall efficiency.

Requirements:
Proven experience in sales, customer service, or a related field (remote work experience preferred).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, dashboards) and/or Power BI.
Proficiency with CRM software and online communication tools.
Ability to work independently and manage time effectively.
Customer-focused mindset with a positive and proactive attitude.

Preferred Skills:
Experience in e-commerce or online sales.
Familiarity with sales metrics, analytics, and reporting.
Strong problem-solving skills and adaptability.