Remote Operations, Marketing & Customer Support Manager (Player-Coach Role

Job Posting: Remote Operations, Marketing & Customer Support Manager (Player-Coach Role, $7–$10/hr)

About Us
We’re an online education & coaching company that runs live courses, group programs, and events. We’re growing quickly and need a high-agency operations partner — someone who can handle recurring tasks, manage contractors, and own customer support so the founder can focus on growth.

This is not an entry-level VA job. This is a Player-Coach role: you’ll both execute day-to-day work yourself and manage contractors for specialized projects. You’ll also be the first line of communication with our clients and students — ensuring every email and request gets handled promptly and professionally.

Your Mission

Turn messy operations into smooth systems — while keeping our customers happy and our marketing consistent — so the business runs like clockwork without daily oversight.

What You’ll Do (First 30 Days Focus)

Customer Support & Inbox Management

Respond to all support emails (using GPT + SOPs for drafts)

Escalate only urgent issues to leadership

Build a knowledge base of standard replies

Social Media Management

Create branded posts in Canva using provided assets

Write captions using GPT + SOPs in the founder’s voice

Maintain approval tracker (Google Sheet) and schedule posts

Course Operations

Upload & post replay links after live classes

Keep course folders organized and updated

Client Admin

Send contracts post-enrollment & track completions

Organize contracts in a shared drive

Sales Enablement

Clean attendee lists for sales outreach

Maintain master database for follow-up

Ops Reporting

Maintain KPI dashboard (weekly updates)

Document SOPs for recurring processes

Medium-Term (After 30 Days)

Manage contractors for video editing, website updates, branded pages

Oversee affiliate program setup in ThriveCart

Coordinate event promo campaigns (designers, copywriters, editors)

Expand knowledge base for faster, AI-assisted customer support

You Are

Experienced: 3–7 years as VA, EA, Ops Coordinator, or Customer Support Manager (bonus if with coaches, agencies, or startups)

Customer-First: Professional, empathetic, clear in communication

Organized & Detail-Oriented: You turn chaos into systems

Resourceful: You figure things out without waiting for instructions

Tech-Savvy: Comfortable with Canva, Google Workspace, Notion/ClickUp, Buffer/Later, GPT tools, ThriveCart basics

Ownership-Minded: You ensure results, not just task completion

Requirements

3–7 years remote VA/EA/Ops/Support experience

Proven track record managing inboxes, social media, and contractors

Excellent English (written & spoken)

Available full-time (40 hrs/week)

Can overlap at least 4 hrs/day with [Your Time Zone]

Compensation

$7–$10/hr USD ($1,100–$1,600/month full-time), depending on experience

Long-term role with growth into Operations Manager

How to Apply

To be considered, you must complete the first two steps:

Video Intro (2–3 mins)

Introduce yourself

Share one example of fixing a broken system/process

Explain why you’re a great fit for managing both ops and customer support

Written Questions

How would you reply to this message:
“The guest speaker for next week’s live session hasn’t confirmed. Can you take care of it?”

Share one example of turning a recurring task into a system (SOP, checklist, dashboard).

???? Next Step (for shortlisted candidates only):
If your video + written application are strong, you’ll be invited to complete a trial project (2–3 hrs) where we’ll provide materials (photo, quotes, FAQ, sample emails, SOP). You’ll create a Canva post + caption, draft customer replies, and write a short SOP.

Applications missing the video and written responses will not be reviewed.