Shopify customer support VA – $3.5/hr – experienced only (Philippines)

We’re hiring a Shopify customer support VA to handle email replies across two supplement stores. Everything is already set up — your role is to follow the saved reply flows, track orders, manage subscriptions, and resolve common issues.

This is not a beginner role. We're looking for someone who already knows how to handle support tasks independently and who can think for themselves when reviewing a customer's message.

What you’ll be doing:
Managing one Gmail inbox (support and customer service emails)

Replying to messages using prewritten Notion flows (just follow the steps)

Looking up customer orders inside Shopify

Tracking packages with ----------

Viewing subscription status inside Seal Subscriptions

Logging address and order edits in a shared document

What we’re looking for:
Response time within 6–12 hours

Strong attention to detail

No guesswork — everything is written out step-by-step

Able to identify the right saved reply to use based on the customer’s message

Knows how to work independently and finish tasks without constant check-ins

Tools we use:
Gmail

Shopify

Seal Subscriptions

Notion

----------

Google Chrome (with sync turned on to load bookmarks and tools)

Pay and hours:
$5/hour

About 1 hour of work per day (split across the day)

Paid weekly through PayPal

Requirements:
Must have handled Shopify customer support before (email-based)

Comfortable using ---------- and subscription platforms

Able to work without needing day-to-day supervision

Located in the Philippines

Willing to take a quick test scenario before starting

How to apply:
Send a message with the subject line:
"Support VA – FLOW READY"

In your message, include:

A quick intro about your past Shopify or ecommerce support experience

A time when you handled support without needing help

Your available working hours in Philippine time

Your favorite customer support tool and why