Customer Success Assistant

Our client based in New Zealand is looking for a Customer Success Assistant to join their growing team. This role is ideal for someone who is detail-oriented, highly organized, and passionate about providing excellent client support.

Skills, Competencies, and Experience Required

- Minimum 1–2 years of prior experience in client success or customer support (remote/online business environment preferred)
- Fluent in English, with strong written communication skills and excellent attention to detail (able to draft client announcements, updates, and reports in a clear, supportive, professional tone)
- Proficient in Notion, Google Workspace (Docs, Sheets, Drive), and Slack
- Experience using community or learning platforms (e.g., Skool, Kajabi, Thinkific, or similar)
- Comfortable with CRM systems and basic reporting tools
- Ability to manage multiple deadlines and maintain organized client records
- Strong initiative and problem-solving mindset; proactive in clarifying and improving processes
- Able to work from 9:00 AM – 5:00 PM NZT

Key Responsibilities

1. Task & Project Management
2. Client Onboarding & Tracking
3. Renewals & Retention
4. Client Communication Support
5. Internal Coordination
6. Event & Engagement Management
7. Quality Control & Reporting

Screening Questions (Mandatory)
Applications without answers to these questions will not be considered.

1. Please describe your past experience in supporting clients through customer success or customer service. What were your responsibilities and how did you ensure client satisfaction?
2. What tools (e.g., Notion, Google Workspace, Slack, CRM, or community platforms) have you used in your previous role, and how did you use them to support client success?
3. Describe a time when you had to manage multiple deadlines for different clients. How did you prioritize tasks and ensure nothing was missed?
4. Do you have prior exposure/experience to client-facing communication, client onboarding, or retention-related tasks? Please share your experience if you have.

How to Apply
Please send your application along with your answers to the screening questions to: ----------