Customer Service Rep (Dropshipping, Shopify)

We’re looking for a part-time Customer Service Rep to handle email support for our dropshipping stores in the US and Europe. If things go well, this role can grow into full-time within a few weeks.

What you’ll do:
- Reply to customer emails through Re:Amaze (ticketing system)
- Work with our team and Chinese agents to solve issues fast
- Help customers with shipping, returns, and product concerns
- Communicate clearly and keep things running smoothly

What we need:
- 1+ year experience in customer service for Shopify dropshipping stores
- Experience using Re:Amaze
- Strong English skills (C1+ level)
- Able to work US hours and on weekends
- Being able to add value to the team
- Someone who's great at communicating with the team and can respond quickly to them

To apply:
Use the subject line “CSR Rockstar” and answer these:

1. What’s your experience with dropshipping customer service?
2. Which support software have you used?
3. How many emails can you handle per hour?
4. Can you work US sessions?
5. Can you work weekends?
6. Share your 3 best replies for: Item not received | Product quality not as expected | Want to return item