IT Systems & Salesforce Data Entry - Remote / Hourly

We are looking for a reliable and detail-oriented Microsoft IT Specialist with excellent English communication skills. The role covers day-to-day IT support and troubleshooting, onboarding and offboarding of staff, and backend system administration across Microsoft, Salesforce, and Dropbox.

A key responsibility will also include ensuring sales correspondence and emails are properly logged into Salesforce, helping the business maintain accurate records and streamlined workflows.

????? Key Responsibilities

Technical Support: Act as the first point of contact for IT issues (Microsoft 365, Outlook, Teams, SharePoint, OneDrive, devices, and connectivity).

Onboarding & Offboarding: Manage staff setup and removal, including accounts, permissions, and secure access.

System Administration:

Manage Microsoft 365 users and services

Support Salesforce backend (user roles, permissions, troubleshooting, workflows)

Maintain Dropbox access, structure, and integrations

Process Support: Ensure consistent logging of emails and correspondence in Salesforce.

Documentation: Create and maintain IT guides, SOPs, and system usage notes.

???? Requirements

Proven experience as an IT Specialist / Systems Administrator / IT Support Engineer

Excellent written and spoken English

Strong knowledge of Microsoft 365 administration (email, Teams, OneDrive, SharePoint)

Experience with Salesforce backend administration and Data Entry

Familiarity with Dropbox management

Ability to troubleshoot and resolve IT issues independently

Strong attention to detail and process

Bonus Skills:

Experience with workflow automation or Salesforce email integrations

Knowledge of SaaS tools (Slack, Notion, Calendly, etc.)

???? What We Offer
Flexible remote work
Must be available during Australian business hours
10-15 hours per week, with room to grow

???? How to Apply — Follow These Steps Carefully

Only complete applications will be reviewed. Attention to detail and follow-through are essential for this role.

Send a 1–2 minute Loom video introducing yourself and answering:

Why are you excited about this role?

What makes you a strong fit?

What are your IT “superpowers” or standout skills?

Include in your application:

Your CV or LinkedIn profile

A short note on your experience with:

Microsoft 365 administration

Salesforce backend support

Dropbox management

Onboarding/offboarding staff

(Optional) Screenshots or examples of IT documentation or Salesforce logging you have managed.