Amazon Onboarding and Account Management

Job Summary:
We are seeking a highly motivated and experienced Virtual Assistant to support client onboarding and manage ongoing account relationships within a fast-growing warehouse and logistics network. The ideal candidate should have a strong background in Amazon Seller Central—especially within the Shipments module (2–4 years of experience required)—and proven success creating and managing shipping plans through third-party logistics (3PL) warehouses. This role requires excellent negotiation skills, top-tier customer service, and the ability to manage supplier and vendor relationships to ensure smooth operations and high customer satisfaction.

Key Responsibilities:
Onboarding and Account Setup
- Guide clients through the onboarding process, including account setup and inventory transfer scheduling.
- Clearly communicate operational procedures and expectations to new clients.
- Coordinate with internal teams to ensure onboarding milestones are completed promptly.
- Create client-specific SOPs and build invoicing documentation.

Account Management & Escalation
- Serve as the primary contact for assigned clients, addressing their day-to-day needs and questions.
- Manage and resolve client escalations effectively.
- Provide consistent updates on performance metrics and service improvements.

Operational Support
- Utilize Amazon Seller Central to assist clients with shipping plan creation, execution, and tracking.
- Collaborate with 3PL warehouses to manage shipment flows and resolve operational challenges.
- Work alongside suppliers, vendors, and warehouse contacts to maintain service quality.

Other Duties
- Monitor client satisfaction levels and proactively manage risks.
- Contribute to improving lead conversion, onboarding, and account management systems.
- Support additional administrative or operational activities as needed.

Qualifications:
Required:
- 2–4 years of hands-on experience with Amazon Seller Central, with emphasis on the Shipments module.
- Strong track record of creating and managing FBA shipping plans via 3PLs.
- Excellent verbal and written English communication skills.
- High attention to detail and organizational strength.
- Proficiency with tools like Google Workspace, Excel, Slack, and Asana (or similar platforms).
- Comfortable working remotely in the graveyard shift or EST timezone, managing priorities, and meeting deadlines independently.

Preferred:
- Prior experience in client-facing or customer service roles.
- Experience coordinating with suppliers and logistics partners.
- Familiarity with CRM platforms for client and lead tracking.
- Background in eCommerce, logistics, or fulfillment operations.