Customer Support & Happiness Manager

We’re looking for a Customer Happiness Manager to help us respond to emails and keep our clients and subscribers feeling supported. Our business provides done-for-you digital business solutions, and we need someone friendly, professional, and reliable to take care of communication so our customers never feel ignored.

Responsibilities
• Reply to customer and subscriber emails in a warm, professional tone (scripts provided where needed).
• Prioritise paid clients over general subscribers if inbox is busy.
• Liaise with our tech support partner if issues are flagged, making sure clients feel looked after while solutions are found.
• Follow up with customers to ensure they’re happy and everything is on track.
• Keep inbox organized and make sure no emails slip through.
• Provide a quick weekly summary of client concerns and feedback.

Requirements
• Excellent written English (clear, friendly, supportive).
• Experience in customer support or VA roles.
• Organized, detail-oriented, and fast response times.
• Able to follow scripts but also use good judgment when needed.
• Self-motivated and trustworthy.

Compensation
• Potential to increase hours as business grows.

How to Apply

Please send us:
1. A short introduction about yourself.
2. Examples of past customer support work (screenshots, references, or samples).
3. A sample reply in your own words to this negative email:
“I’ve been waiting for a response for days. This is ridiculous.”
4. Your expected hourly rate.
5. Why you’d be a great fit for keeping our clients happy.