Student Success Specialist (Customer/Client Success)

About Us:
At Rental Property Pro, we help aspiring real estate investors achieve financial freedom through strategic rental property education, personalized coaching, and proven systems. Our mission is to simplify the path to long-term wealth with real-world tools, expert support, and a thriving community.

We’re a fast-growing, education-driven business — and we’re looking for a detail-oriented, people-loving Student Success Specialist to join our Fulfillment team and act as the right hand to our coaching director.

About the Role:
As the Student Success Specialist, you'll play a key role in ensuring our students feel supported, celebrated, and set up for success. You’ll manage daily communications, organize virtual coaching sessions, monitor student progress, and keep our CRM and course systems clean and updated. You'll also be the friendly face of our private >Facebook community — welcoming new members, engaging in conversations, and helping flag questions for coaches.

This is not a passive admin role — we’re looking for someone who takes ownership, solves problems before they become problems, and brings a “how can I help?” mindset to every interaction.

Key Responsibilities:

Student Experience & Support
- Provide responsive, empathetic customer service via email, phone, chat, and social media channels
- Manage our private >Facebook community: welcome new members, engage in posts, and escalate as needed
- Monitor student progress and ensure they’re receiving appropriate coaching and recognition
- Track product orders and enrollment info to ensure timely delivery of materials and access
- Coordinate gifts, milestone recognitions, and other touchpoints that delight our clients

Coaching Coordination & Communication
- Assist with scheduling client coaching calls (1:1 and group) and ensure coaches have what they need and calendars/notifications are updated
- Collect and organize student-submitted questions for group coaching sessions
- Keep all course and product information pages accurate and up to date

Organization & Systems Management
- Maintain organized records in our CRM and backend systems
- Upload and update course materials and recordings on time
- Monitor and report on common support trends or issues

Cross-Team Collaboration
- Communicate with our Sales, Fulfillment, and Operations teams to ensure a smooth student journey
- Participate in regular tea ---------- etings and share ideas to improve client satisfaction

Qualifications:
- 2+ years of proven experience in a client-facing support or community management role, preferably in the real estate, online education, or coaching industries.
- Excellent communication and interpersonal skills, with a focus on providing outstanding client support.
- Tech-savvy with strong attention to detail and ability to learn new tools quickly
- Familiarity with tools like Zoom, Google Suite, CRMs (especially GoHighLevel), Zapier, Kajabi, Slack, etc.
- Proactive, dependable, and solutions-focused — you take initiative and follow through
- Reliable high speed internet connection and a quiet, professional home office setup
- Bonus: Experience managing or moderating online communities or Facebook Groups

Why Join Us:
- Competitive pay with performance-based incentives
- Be part of a fast-paced, mission-driven team making a real difference
- Get hands-on experience in the real estate education space
- Access training, mentorship, and professional development

How To Apply:
If you're passionate about helping people succeed, love staying organized, and want to grow with a company that values initiative and impact — we want to hear from you. Submit your application with the subject line "Let's Do This" and include a a brief video introducing yourself and why you’d be a great fit.