Enterprise Account Manager

We are seeking a capable and confident Enterprise Account Manager to join our team. You will act as the single point of ownership for our clients, responsible for overall relationship health, retention, and long-term success.


The role includes leading regular check-ins, owning and coordinating escalations, translating operational performance into clear client-facing insights and reports, and maintaining strong, trusted client relationships. You will work closely with internal teams to ensure client needs are prioritized and resolved effectively, while driving accountability and continuous improvement across the organization.


Responsibilities:

- Act as the escalation owner for complex or high-impact issues, leading regular strategic check-ins and business reviews with clients.
- Translate operational performance into clear client-facing insights, identifying risks, churn signals, and expansion opportunities.
- Coordinate cross-functionally to unblock issues and prioritize client needs, while maintaining accurate client records, and documentation in our CRM system.
- Drive accountability internally when client experience is at risk to ensure timely resolution of client issues

Preferred Qualifications:

- Highly proficient in written and spoken English
- Confident in conducting customer calls
- Detail-oriented, with a strong focus on accuracy and follow-through
- Proactive problem-solver who goes beyond acknowledgment to drive resolution
- Strong analytical and problem-solving mindset
- Excellent time management and organizational skills
- Comfortable working in fully remote with cross-functional teams

Required Skills and Qualifications:

- 5+ years in Account Management, Project Management or Enterprise Support
- Experience in **e-commerce, logistics, SaaS, or 3PL environments**
- Proven track record of maintaining and growing client relationships
- Strong executive communication and stakeholder management
- High confidence in client-facing calls and escalations
- Experience with CRM systems and support platforms
- Zendesk
- Go-High-Level
- Analytical mindset with ability to interpret operational data
- Able to operate autonomously and push internal teams when needed

Where You May Have Worked

-Large ecommerce/digital agencies ? As account managers handling multiple DTC brand clients.
-Ecommerce SaaS tools ? Customer Success or Account Managers at Shopify apps, CRM platforms, Klaviyo partners, shipping/tracking tools.
-3PLs / Fulfillment companies ? Client-facing roles managing ecommerce brands’ logistics needs.
-High-level BPOs with ecommerce exposure ? Handling global ecommerce accounts with escalation-heavy client interactions (not just call center support).
-Marketplace/aggregators ? Account managers for brands in any form of ecommerce service.