Customer Support VA

About the Role
We are looking for a detail-oriented and resourceful Customer Support Representative to join our team. This role focuses on providing timely, accurate, and professional responses to customer inquiries through email and online channels.

Responsibilities
• Respond to customer inquiries via email within the required timeframe.
• Understand customer concerns and provide appropriate solutions or next steps.
• Assist with requests such as order updates, account changes, and general product or service information.
• Escalate issues that require further investigation or cross-team support.
• Process and support requests such as refunds or account updates in line with the SOPs.
• Provide guidance on subscription features and benefits, with the aim of retaining customers where possible.
• Manage and respond to customer interactions across social media platforms.

Qualifications
• Experience in customer support or a similar role, preferably in an email-based environment.
• Strong written communication skills with the ability to explain solutions clearly and professionally.
• Organized, detail-oriented, and able to handle multiple inquiries efficiently.
• Problem-solving mindset with the ability to follow processes while adapting to different scenarios.

How to Apply

Please send your application and make sure to include:
1. Your updated resume.
2. A short cover note explaining why you’d be a good fit for this role.
Only applicants who follow these instructions will be considered.