System Administrator (Remote)

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:

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Come join our dynamic and award-winning cloud technology consulting firm in Sydney!

Do you thrive on keeping systems running smoothly and solving complex technical challenges? Are you driven to ensure reliability, security, and efficiency across IT environments?

If you have a sharp technical mind, a proactive approach to problem-solving, and a proven track record in managing and supporting IT systems, we want to hear from you.

We're searching for a dedicated System Administrator to join our dynamic team.

We have been operating for more than 10 years, with a strong industry presence. We’re looking for a dedicated and driven System Administrator with proven experience in managing and supporting IT systems, cloud platforms, and security best practices. We are a technology-forward business, and knowledge of cloud-based IT systems (especially Google Workspace) is highly valued.

Join our team of A-players—if you're one too, apply now!

Why You’ll Love Working With Us

We don’t just offer a job—we offer a career with exceptional rewards, growth opportunities, and a people-first culture. Here's what you’ll get:

Competitive Compensation & Bonuses

December Bonus
Performance Incentive Bonus
Regular Annual Salary Increases as you grow with us
Time Off That Matters

Paid Leaves after regularization
Paid National/Local Holidays
Work & Life Experiences You’ll Remember

Annual Team Conferences & Events – Travel, food and accommodations on us
Investing in Your Growth

Budget for Training & Development
Career Growth Pathways
Support to Help You Thrive

Tech Allowance – Enhance your workstation setup with our support
HMO Allowance – Your health is our priority
Government-Mandated Benefits – SSS, PAGIBIG, PhilHealth
Job Overview:

In this role, you will manage the Google Workspace user onboarding and offboarding of network users, & assist with Administration of our core tech systems as required. You will also advise and optimise technology for our real estate franchise company. This is an excellent opportunity to gain valuable experience in all things real estate tech and contribute to the growth of our organisation.

Key Responsibilities:

Google Workspace:
- Facilitate smooth employee onboarding and offboarding processes within Google Workspace.
- Ensure data quality and compliance issues are covered and kept up to date
- Ensure setup & backup of Google Workspace & Gmail accounts as required
- Utilize your profound expertise in Google Workspace to offer guidance and remedies for refining account configuration and storage functionalities.
- Keep the team informed and up to date about the latest enhancements and advancements Google has to offer.

Tech Stack Support:
- Provide support, assist with setup and management of the core technology products across our real estate franchise network. The core Technology stack is subject to change and the requirement to learn new products may be applicable.
Security tools such as Keeper
Google Workspace Products
DialPad
Happeo
Other Property Data Platforms

Support Desk:
- Administration of the support desk, enhancing its performance and managing updates.
- Following Support Desk processes & escalating to OSH when required
- Guarantee compliance with SLAs by promptly addressing and resolving tickets.
- Networking Onshore (Head Office) - Troubleshooting technology issues at Head Office

Following Support Desk processes & escalating to Supplier when required
- Remote Desktop Support - Supporting our users with desktop issues
- Head Office & Franchisees requests through support desk escalating to MSP when required

Various Projects as Required:
- Assist in planning, executing and coordinating projects as required
- Assist in google integrations and functionality with different systems

REGULAR TASKS:
- Manage smooth onboarding and offboarding processes for all Gmail and workspace accounts.
- Manage and operate in Support Desk, addressing technical issues and responding to inquiries.
- Provide support and advice on digital products to HQ & Barry Plant Network.
- IT & Google Workspace Support to HQ & Barry Plant Network
- IT Security Monitoring & Support to HQ & Barry Plant Network
- Manage & support with Google Integrations setup
- Document & manage SOPs
- Attend tea ---------- etings and actively engage in discussions.
- Collaborate with relevant Teams to fulfil administrative requirements and support.

Qualifications/experience required:
- MINIMUM 3-5 years of experience in a Technical or Helpdesk experience or both (you MUST substantiate this)
- You MUST have worked with Google Apps yourself and know the product well or at least be a strong Gmail/Docs/Drive geek
- Ideally, you have the G Suite Administration Fundamentals course certificate completed (you can also take this with us if you join our company)
- Basic DNS & domain management using WHM and CPanel is advantageous.
- Be a very fast, self-managed learner. Your job is not just to read the instruction manual, but to consult to our clients
- Strong knowledge of ticketing systems and support delivery processes

It would be nice if you have an interest and experience in:
- Working in the cloud (i.e. working in the browser) and how that is changing the business landscape
- Small businesses (i.e. up 1-30 employees) and their particular challenges and needs
- Google Workspace Technology (Gmail, Google Docs, Google Drive etc.) and it's integrations Applicants MUST be based in the Philippines.

Work Schedule:
- 8-hour shift
- Morning shift
- Monday to Friday
- Weekends off
- Observance of Philippine holiday