Executive Administrative / Quality Assurance Virtual Assistant

About Us:

At SimpleTalk.ai, we help businesses automate and scale their sales using cutting-edge Voice AI technology.
We're a dynamic startup providing AI-driven voice technology solutions, specializing in custom-built voice AI agents that streamline and enhance customer interactions. These AI agents integrate seamlessly with various CRMs, allowing for efficient handling of high volumes of calls, appointment scheduling, inquiries, and call transfers. With capabilities spanning phone conversations, sales, tech messaging, and email, the client serves a diverse, subscription-based clientele and continually adapts their offerings to meet evolving needs.

About the position:
We're seeking a detail-oriented Administrative Assistant to join our team, with proven experience in the administrative field, and a strong focus on quality assurance. You'll listen to sales calls, ensure compliance with standard operating procedures, and support daily operations with precision and accuracy.

What we expect you to bring to the table::
Strong attention to detail, organizational, and problem-solving skills.
Ability to work independently, multitask, and prioritize assignments in a fast-paced environment.
Tech-savvy and a fast learner.
Experience with auditing calls.
Proven exp using standard office software and strong proficiency with CRM systems (e.g., Google Office, Slack, Zoom, GHL ).
Ability to handle high-volume communication effectively.
Excellent written and verbal English communication skills.
Strong interpersonal skills and the ability to collaborate effectively with tea ---------- mbers and clients.
Sales or technical assistant role experience is a plus, but not mandatory.


Primary Tasks:
Audit sales calls for quality and compliance purposes.
Provide insight to leadership regarding results from the sales calls audits, for them to enforce SOPs and maintain high standards of the Sales team.
Provide administrative support, including data entry and reporting.
Compile and send a daily report summarizing compliance status for each closed sale, outstanding tasks, and any faults encountered during the call.
Work as a filter for the Onboarding team on any requests or situations that might arise.
Oversee that closers are completing the Closers Daily Checklist and report those failing to comply.

What we offer:
Great opportunity for VAs interested in developing their career with a fast-growing AI-driven voice technology startup.
Ideal for organized and detail-oriented VAs with strong administrative skills and the ability to manage Quality processes effectively.
Excellent opportunity for proactive VAs who can streamline operations and ensure smooth client success within a dynamic, collaborative environment.