Operations & Customer Service Specialist

About Sidekick
At Sidekick, we help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products are featured in Men's Health and Running Magazine. With 94% of users finding relief, we aim to be the go-to injury relief brand.

Operations & Customer Service Specialist
We’re seeking a proactive leader to handle special project initiatives like improving operational workflows while also responding to customer inquiries. This role combines ticket resolution with identifying inefficiencies, implementing automations, and managing ERP tasks like inventory and credit notes.

Key Responsibilities
- Identify inefficiencies and implement process improvements or automations.
- Update and maintain the knowledge base to enhance efficiency.
- Document workflows and SOPs in Notion for onboarding and training.
- Accurately manage ERP tasks, including inventory and credit notes.
- Occasionally resolve customer tickets during busy periods, maintaining a 90%+ satisfaction score.


What We’re Looking For
- Proven ability to improve processes and implement automations.
- Self-starter with strong customer service and technical skills.
- Experience with ERP systems and platforms like Shopify, Amazon, and/or Helpdesk software.
- Strong skills in creating and maintaining knowledge base content to streamline operations.
- Someone who can take ownership of the role and consistently goes the extra mile

How to Apply
Apply via this link: ----------
Only applications via this link will be reviewed.