Virtual Assistant – E-Commerce & Marketing Operations

About DermStreet

DermStreet is a fast-growing e-commerce retailer for skincare with over a decade of experience in sourcing and delivering the finest skincare solutions directly to consumers. We are passionate about performance, growth, and innovation—and we’re looking for a driven Virtual Assistant to help us scale our operations.

This is an exciting opportunity to work directly with our Founder/COO, an e-commerce & digital marketing expert, gain hands-on experience across e-commerce and digital marketing, and make a tangible impact on a high-growth business.

Key Responsibilities

As our Virtual Assistant, you will take ownership of critical day-to-day operations, ensuring smooth business performance. Responsibilities include:

Executive Support: Assist the Founder & COO with day-to-day priorities.
Finance & Operations: Reconcile purchase orders against invoices and inventory received.
Marketing Support: Review ad copy and links, and help monitor performance campaigns.
Reporting: Maintain and update Daily Performance Reports, tracking spend, sales, ROAS, and other metrics.
Logistics: Work directly with our 3PL partner to resolve inbound inventory issues.
E-commerce Operations: Handle troubleshooting and ad hoc tasks related to Shopify and other systems.
Research & Problem-Solving: Conduct internet research and proactively propose solutions to operational challenges.

Required Qualifications

We are only considering qualified candidates who meet the following requirements:

Minimum 3 years of proven experience as a Virtual Assistant in e-commerce and/or digital marketing.
Strong proficiency in Excel / Google Sheets with the ability to manage complex data.
Hands-on experience with Shopify (must).
Excellent written and verbal English communication skills.
Highly organized, detail-oriented, and capable of managing multiple priorities with minimal supervision.
Proactive mindset—able to troubleshoot, iterate, and improve systems.
Availability during US business hours (EST).
Must not be employed elsewhere part-time or full-time.

Preferred Skills (Nice-to-Haves)
Experience with GoFlow OMS (Order Management System).
Familiarity with Google Ads and/or Meta Ads.
Experience using ---------- .

Why Join Us?

At DermStreet, we invest in our people and reward performance:
Fully remote, work-from-home setup.
Paid vacation and holiday schedule.
Competitive hourly rate with weekly payments.
Performance and anniversary bonuses.
Long-term growth opportunities within a fast-scaling company.
A dynamic, varied role where your work makes a direct impact.

How to Apply

If you’re ready to take your VA career to the next level and thrive in a fast-paced, growth-driven environment, we want to hear from you!

Please send the following:
- Resume
- A 1-minute video introducing your relevant experience (record with Loom or similar screen-recorder)

Written answers to these 3 questions:

1. Tell me about a time when you faced a major setback while working remotely. How did you manage it, and what was the outcome?
2. Give an example of a situation where you solved a work-related problem with limited tools or support. What did you do?
3. What does success look like to you in your role as a Virtual Assistant—and how do you measure it?

Final Note

The ideal candidate has hands-on digital marketing and e-commerce experience, thrives in a performance-oriented environment, and wants to grow with us long-term. If that’s you, don’t miss this opportunity to contribute to a high-growth team and make a lasting impact.