Customer Service & Sales Representative (Commission-Based)

Job Overview
We are seeking an Experienced Shopify CSR/Salesman to join Krato Power, a company focused on solar, backup power, and off-grid solutions. This role centers on two primary responsibilities:

Customer Service: Responding to customer inquiries via phone, chat, and email (e.g., order tracking, stock availability).
Sales Outreach: Proactively reaching out to potential clients using data from our online quiz and your own outreach methods to drive sales.
Note: This position does not involve product uploads or SEO tasks, distinguishing it from roles like a product uploader. You’ll focus entirely on customer service and sales.


Key Responsibilities

Daily Tasks
Answer customer inquiries (phone, chat, email) related to orders, stock, and product details.
Follow up with potential clients using quiz data and your own outreach strategies.
Manage and update the CRM to track customer interactions and sales progress.
Submit a daily report (via Slack) summarizing:
Inquiries handled.
Outreach efforts.
Sales closed.

Weekly Tasks
Prepare a weekly report on inquiries handled and sales performance.
Attend a bi-weekly tea ---------- eting (Tuesdays at 7:00 PM CST) to discuss progress and strategy.

Potentially Challenging Aspects
Handling a high volume of inquiries while maintaining quality service.
Achieving a target of at least 1 sale per day.
Bringing fresh insights to improve sales and customer engagement.


Skills and Experience

Required Skills
Online Sales Experience: Proven track record in e-commerce sales.
Communication: Strong oral and written skills for customer interactions.
Organization & Prioritization: Ability to manage multiple tasks efficiently.
CRM Management: Proficiency in tracking customers and sales via CRM tools.
Self-Management: Capability to work independently and proactively.

Bonus Skills
Previous experience in the Solar/Backup Power/Off-Grid niches is highly valued and will set you apart.

Experience Guidelines
You should bring fresh insights to Krato Power and be more experienced than the employer in CRM management and online sales.
Training and support will be provided (e.g., checklists, video chats), but you must be self-motivated and solution-oriented.

Workload and Compensation
Workload: 20-30 hours per week, during 9-5 CST hours.
Sales Target: At least 1 sale per day.
Compensation:
Starting rate: $1 per hour + 10% commission on the profit of each sale.
Potential for an hourly rate increase after 2 months of successful work.

Tools and Software
CRM Knowledge: You must have experience managing a CRM system to track customers and sales. You should be more skilled in this area than the employer.
Additional Tools: You may use AI or other software at your discretion, as long as the work meets required standards.

Training and Support
The employer (Alex Carpenter) will provide ongoing support, including backend assistance with order fulfillment.
Training materials (e.g., checklists, examples) will be shared, and check-ins or video chats are available as needed.
However, you must be able to manage your own workload and take initiative.

Performance Evaluation
Number of Inquiries Handled: Volume of customer interactions completed daily/weekly.
Customer Satisfaction: Feedback or ratings from customers (if available).
Sales Closed: Number of sales achieved daily/weekly.
Revenue Generated: Total profit from your sales efforts.
These metrics can be tailored during the hiring process to align with your goals for Krato Power. We’ll discuss and finalize them with the selected candidate.

Growth Opportunities
Successful performance could lead to a full-time role with increased pay.
Opportunities for growth depend on consistent sales, customer satisfaction, and contributions to the business.

Application Instructions
To apply, please follow these steps exactly—applications that don’t comply will be rejected:
Subject Line: "I am a Shopify CSR/Salesman"
Paragraph 1 (3 lines or less, black font): Tell me about yourself.
Paragraph 2 (3 lines or less, blue size 14 font): Explain why you’re an excellent fit for this role.
Resume/Experience: Attach your resume or provide brief bullet points of relevant experience.
Submission: Email your application to Krato Power’s designated email address.