Tech Support & Client Success (Full-Time/Remote)

We just hired one a week ago and we're looking to hire for additional!

Position: Tech Support & Client Success (Full ---------- )

We’re a small and growing team building AI Sales Agent to help businesses work automate sales and scale revenue. We're looking for a reliable Tech & Client Success tea ---------- mber to assist with administrative and technical integrations, as well as client success.

What You’ll Be Doing:

- Own the technical onboarding experience
- Handle administrative setup and configuration across our tech stack, including GHL (HighLevel), HubSpot, Closebot, Synthflow and Vapi to ensure clients are onboarded efficiently and accurately.
- Troubleshoot and resolve build-phase issues, working closely with internal teams to debug agent behavior, fix configuration errors. and unblock launches.
- Run live testing and quality assurance
- You’ll lead pre-launch testing and ongoing QA across client accounts to maintain a high standard of AI agent performance.
- Support clients throughout the onboarding journey, keeping timelines tight and ensuring we meet KPIs for both speed and quality of delivery.
- Respond to support tickets and live inquiries, providing clear, thoughtful, and fast answers that resolve issues and keep client satisfaction high.
- Proactively monitor agent quality - Identify patterns, escalate bugs, and flag opportunities for improvement before clients notice.
- Maintain and evolve SOPs and documentation, ensuring internal processes are consistently followed, updated, and easy for the team to use and scale.

You’re a Great Fit If You:

- Love solving problems - You genuinely enjoy helping clients succeed, you’re energised by digging into bugs, diagnosing issues and seeing things through to resolution.
- Communicate clearly and compassionately - Whether you're calming a frustrated client or summarising an engineering issue, you tailor your communication to your audience and build trust along the way.
- Think like a builder, not just a fixer - You’re not just here to react to issues, you’re proactive in identifying patterns, suggesting product improvements and advocating for users.
- Are technically curious and confident - You’re comfortable navigating product configurations, AI behaviors, CRM integration and you can read or debug logs (even if you're not an engineer).
- Thrive in ambiguity and fast change - We're building cutting-edge AI Agents with the latest tools and tech. You’re adaptable, self-starting and excited by evolving products and evolving processes.
- Take ownership and move with urgency - You don’t wait to be told what to do. You spot what needs doing, jump in and keep things moving forward.

Tools You Should Be Comfortable With:

- Project Management & Collaboration Tools - Notion, Whimsical, Google Suite
- Product Configuration Interfaces - comfortable navigating no-code/low-code dashboards and setup portals
- Communication Platforms - Slack, Whatsapp, Zoom, Gmail
- Help Desk & Ticketing Systems - Intercom
- CRM Systems - Go High Level (GHL) and Hubspot
- AI/LLM Based Tools - ChatGPT, Claude, Closebot, Synthflow, Vapi and more

Don’t worry if you haven’t used some of these — what matters most is your ability to learn quickly and get up to speed with new tools.

When submitting, please include years of experience in the following:
1.) Technical Support
2.) Customer Success (client-facing)
3.) SOP Creation/Management (updating etc.)
4.) AI Automation

**If considered, you will need to go through our initial interview via form answering 6 questions via video recording.**