Customer Service Employee

We are a growing home decor brand with a strong focus on structure, efficiency, and consistent customer care. To keep our service sharp and timely, we’re looking for a reliable and organized Customer Service Rep to join our team. Start your application with I love Lights so we now you actually read this.

Your Responsibilities:
- Respond to customer messages via email using provided response templates
- Maintain daily reporting at the end of shift
- Log updates and overviews in Google Sheets
- Work in Shopify to manage orders, discounts, and customer data
- While the main flow is template-based, any extra input or suggestions are always appreciated

What We Expect from You
- At least 1 year of customer service experience
- Experience with Shopify and Google Sheets is required
- You’re organized, efficient, and detail-oriented
- You can work independently and consistently
- You’re available 6 to 7 days a week, for 1–2 hours per day
- You’re comfortable with the given salary and are looking for long-term collaboration

What We Offer
- A clear, consistent workflow with ready-to-use templates
- Work-from-home flexibility with daily structure
- A role in a small and creative business
- Potential for additional responsibilities over time

If you are interested, send your application with your motivation and story. Include answers to these questions:
- Have you edited products in shopify before?
- Have you answered mails before, if yes how many mails an hour can you answer?
- Are you able to work between 9am and 11:30 am in Brussels time? (3pm-5:30pm Manila time)
- Are you a good communicator, if you dont respond quick, the collaboration ends within 1 day?

ANY CHATGPT MADE MOTIVATIONS WILL BE IGNORED, we use tools to detect this.