Virtual Assistant

DO YOU LOVE TO...

Get work done...fast... and make a meaningful difference in peoples’ lives?

Consistently grow into your potential both personally and professionally?

Be part of a tight-knit, high-performing, result-driven TEAM of like-minded people that push you to be your best?

Have a massive impact on a fast-growing company?

Be given massive responsibility but ALSO massive freedom without being micromanaged?

Be appreciated for constantly going above and beyond and being a rockstar?

Are you willing to help us grow our business, instead of your own (or someone else’s), while helping you achieve YOUR dreams in the process?

If that little voice in your head is yelling “That’s ME!”, then keep reading…


WHO WE ARE:
We are Tame The Migraine.

Essentially, we help ambitious women break free from the migraine prison that's stealing their energy, confidence, and joy so they can reclaim their lives without fear of the next attack.

Based in Colorado Springs, Colorado, we're on a mission to help 1,000 women annually by transforming them from migraine victims into empowered women who reclaim their lives, creating a ripple effect that touches over 20,000 family members and colleagues who witness their incredible transformation.

We believe that an organization can only become the best version of itself to the extent that the people who drive that organization are becoming better versions of themselves. That's why our goal is to help each of our tea ---------- mbers grow into their fullest potential.

We don't believe in trading time for money or following a 9-5 schedule. Instead, we are completely result focused. So, as long as you meet your objectives and support our company and/or clients to better results, we don't care what your daily schedule looks like. We want you to enjoy a great quality of life in addition to feeling great about what you're doing at work.

At Tame the Migraine, you are NOT accepting a "job". Jobs are boring. You're accepting something so much more. You're accepting to join us in our mission to empower women with migraine and build one of the most desirable companies to work for.

We are a MERITOCRACY that rewards the value you add to our company's growth and our clients' success. Likewise, our goal is to add value to you as a person. You will be given the opportunity to grow within our company so that you're 100% committed to us (and us to you) - instead of going through the aches and pains of doing your own thing or working somewhere else.

However, if you're hellbent on building your own brand or company, then we aren't a good fit to work together.

Working with us, you will help us set a new standard of excellence and delivery in our industry – every single thing you do on our team brings us closer to that goal. Work, we believe, needs to be fun, challenging and something that makes you so excited that you jump out of bed each morning. We believe in work-life INTEGRATION.

OUR TEAM:
We are a virtual team with members from across the world. Our founder and CEO, Kevin Wissman, PharmD, BCPS, is located in Colorado Springs, Colorado. Our tea ---------- mbers are all driven by their shared desire for impact, excellence, and continuous growth.

OUR CULTURE:
We don't have ping pong tables, funky sofas, or even a physical office. Our culture is based on the premise "Driven to Grow" - regardless of location. Since our team is virtual, it's about how we show up day after day, how we behave and treat one another in and outside of work. It's about being a self-starter who does what's needed to get done and who is held accountable to specifically defined targets without having a manager breathing over your shoulder.

It's about our shared values and how we communicate those values to each other and our clients. Regular two-way feedback, collaboration, and transparency within our team and our clients isn't something we thought would sound good. It's what we BELIEVE in and what we PRACTICE.

Strong culture inside the business equates to strong culture outside the business (with our clients) which is probably why we have grown so quickly ????

We live and breathe the following 4 core values: Curiosity Over Comfort, Driven to Grow, Speed is King, and Owner like Commitment.

We expect any new tea ---------- mbers to as well.

ROLE
You are amazingly organized, efficient, and love dealing with numbers, data, and spreadsheets. You have a strong understanding of using formulas in Google Sheets and can use that knowledge to better help us organize our data and workflow. You understand how to use zoom and google drive.

You create SOPs, AND you help keep them up to date.

You support our client success team by managing information and handling administrative processes with attention to detail. You pick things up quickly and enjoy handling a variety of tasks and running repetitive processes over and over.

You perform well under pressure and time constraints. You get things done as quickly as possible while triple checking for accuracy and quality.

You are able to represent our brand and have conversations with prospective customers on social media platforms such as Facebook, Instagram, and Skool. You can follow a script, move conversations forward, and handle general customer support inquiries.

Overall, your contribution allows our company to run more smoothly, fires are put out quickly (and there are less of them), holes are plugged, and things just work better.


RESPONSIBILITIES
Have ~40 hours per week available for the following tasks:

Study Tame The Migraine’s Company Culture documents to be 100% clear on the company vision, core values, ideal clients, important processes, and overall business model.

Create Standard Operating Procedures (SOP) quickly and accurately, so that they require no additional adjustments. Maintain company playbook.

Download zoom video recordings and upload to YouTube (unlisted) for all enrollment, onboarding, coaching, and retention calls.

Organize any recorded calls that were streamed in the Skool group into the “Coaching Call Recordings” and “Advocate Call Recordings” section

Respond to comments in Facebook/Instagram ads in a positive manner, that help facilitate conversation and move people forward in the sales cycle

Moderate comments on our Facebook/Instagram ads to remove negative or abusive comments and ban those users from seeing our ads.

Invite people who “like” our Facebook ads to like our Facebook page.

Post thoughtful comments on relevant Facebook/ Instagram posts that suggest you’re an actual human, not an automated bot.

Respond to our ideal clients on Instagram/FB/Skool comments and posts and continue to follow and engage with their content and ultimately get them into DM conversations to move them into our sales pipeline.

Respond to comments, emails, and direct messages (DM) as quickly as possible (within minutes is ideal).

Respond to free Skool group members ASAP via direct messenger and/or comments.

Manage customer service for all prospects, organizing email inbox and handling “Conversational Close” (templated email scripts)

Support with all client-related administrative projects. This includes organizing client data in Google Sheets, tracking and reporting renewals/pauses, and handling all relevant client communications.

Handle administrative tasks for client onboarding and client success (updating CRM, sending welcome kits, sending birthday cards, admitting new clients to Skool group and welcoming them with a post)

Update critical numbers tracking sheet every Monday morning by 7am MST for the previous 7 days

Capture screen shots of social proof in Skool group and catalog them.

Handle graduation admin for any clients by revoking access by removing them from Skool group.

Updates survey scores in google sheets and has a summary ready for weekly tea ---------- etings.

Assist with additional administrative projects such as organizing documents, video content information, designing graphics for social media posts, minor video editing.

Company metrics are accurate, reported on time, and provide 100% confidence to make quicker decisions.

RESULTS
Your goal is to ensure friendly and prompt customer service for both potential and active clients.

Company SOPs are created quickly and accurately

Company scorecards are completed on time with 100?curacy

REQUIREMENTS
Excellent English language skills
Minimum of 2 years experience as an administrator
Previous experience in customer service role
Very well organized, structured, and efficient
Knowledge of continuous process improvement concepts and practices
Excellent time management skills and organizational skills
Excellent understanding and experience using Instagram, Facebook, Facebook messenger, Gmail, and Google Docs/Sheets.
Ability to learn Skool and GoHighLevel

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About Tame the Migraine®

Tame the Migraine® is the industry-leading coaching company for women seeking to reduce migraines and reclaim their lives through neuroplasticity-based healing.

The company was founded in 2023 and is led by Kevin Wissman, PharmD, BCPS, Empowered Relief Instructor - a Clinical Pharmacist Practitioner who overcame his own debilitating migraines and discovered that traditional medicine's approach was fundamentally flawed, leading him to develop a revolutionary nervous system reset approach.

Our mission is to help women with migraine reduce attacks by coaching them to eliminate migraine triggers so that they reclaim their energy, confidence, and joy. We know we are successful when they wake up excited instead of afraid and live without the fear of their next attack.

Learn more at ----------

*** TO APPLY:
Apply on this website with your resume and a 2-3 minute VIDEO cover letter introducing yourself and answering the three questions below:
1. Why are you the BEST fit for this role?
2. Why do you want to work with us?
3. Why are you currently looking for work?