Customer Service & Social Media

We are looking for a part-time VA (starting 10–15 hours per week, with potential to grow) to manage customer service and social media communication. You will be the first point of contact for our customers across email and social media DMs. Over time this role will expand to include scheduling and managing social media content.

Tasks You’ll Handle

Reply to customer service emails (shipping, refunds, subscription changes)

Reply to customer social media DMs (Instagram, Facebook, etc.)

Track orders and provide updates using AusPost tracking

Follow up with happy customers to request reviews

Escalate unusual or complex cases to the founders

Future: help manage and schedule social media content

What We’re Looking For

Excellent written English, clear, friendly, natural tone

Experience with Shopify or eCommerce (preferred, but not essential if quick learner)

Familiarity with social media platforms (Instagram, Facebook, TikTok)

Customer service background preferred

Reliable internet and availability during Australian business hours (at least a few hours overlap)

Attention to detail, responsive, and easy to communicate with