Virtual Medical Assistant (Physician, Pharmacist, Nursing) – Full-Time – Remote

About the Role
We are seeking a Physician, Nurse or Pharmacist to join our team as a full-time Virtual Medical Assistant supporting a high-volume clinical practice. This is a remote position but requires strict availability during assigned hours, including real-time communication with patients and team members. Long-term position — we are seeking someone who can grow with our practice.

Quiet work space, fast reliable internet and no power outage during workhours
Applicant must have an Apple device (iphone or ipad)

This role involves patient-facing responsibilities such as handling calls, coordinating care, documenting clinical encounters, and managing administrative tasks. Candidates must be adaptable, proactive, and team-oriented, with a professional demeanor and strong command of English.

Important: All candidates must successfully complete a 6-month probationary period, which includes training and performance evaluation, to matriculate into a permanent full-time role.

Required Qualifications
Fluent English (spoken and written)
Excellent interpersonal skills and professional tone
Experience checking insurance eligibility and benefits.
Experience with EMR systems (Tebra/Kareo or similar).
Strong medical background and patient communication experience (must)
Licensed Physician, nurse or Pharmacist (preferred, credentials will be requested)
Availability to work set hours consistently (remote but not flexible)
Ability to handle changing responsibilities and stay calm under pressure
Strong team communication and collaboration skills

Tech proficiency using the following platforms preferred - will train if necessary:

EMRs: Tebra (Kareo)
Communication: Grasshopper, Doximity, Google meet
Scheduling: Tebra (Kareo), Google Calendar
Tracking & Documentation: Google Sheets, Google Drive
Other: Facetime and group text via Apple device a must

Responsibilities
1. Insurance eligibility check and Medical Billing
Verify insurance, coverage, copay , deductible prior to visits. Submit and verify prior authorizations

2. Patient Communication & Call Handling
Answer patient messages promptly (within 1–2 hours during shift)
Return missed calls after-hours and manage live call handling during assigned hours (especially for refills, follow-ups, and care coordination)
Escalate urgent issues to the provider when needed

3. Charting & Clinical Documentation
Prepare and pre-chart notes for upcoming visits 1–7 days in advance
Document patient encounters based on text or voice instructions
Ensure charts are signed and coded appropriately by end of day

4. Patient Task Management
Maintain up-to-date patient data across systems
Process refill requests, send forms, and manage incoming documents
Track completion of intake packets, consent forms, and post-op instructions

5. Scheduling & Coordination
Schedule follow-ups and confirm appointments
Ensure alignment between EMR, multiple surgical centers
Monitor and resolve discrepancies across systems

5. Quality Assurance & Team Collaboration
Audit charts and schedules for accuracy
Communicate effectively with other team members and assist in coordination
Train junior team members if assigned (after probationary period)

Training & Probationary Period
All candidates must:
Complete a structured training process
Maintain professional communication and reliability
Demonstrate competency across platforms and responsibilities
Probationary period lasts 6 months, after which full-time status will be evaluated

Compensation
This is a specialty clinical practice. It takes at least 3-6 months training even with a medical background to be productive. Starting at $ 2.5/h during initial paid training, depending on experience and skill level.
Potential for role expansion and long-term growth after 6-month probation based on performance reviews. Target compensation after 6 month probation at $5-8/h


How to Apply

Email the following to ---------- with the subject:
“VMA Application – [Apple +Your Name]”
Updated resume or CV
1–2 minute voice recording introducing yourself and your experience
A short paragraph on why you're the right fit