STR Operations assistant

We are seeking a proactive, reliable Operations Assistant with leadership qualities to add value to our short-term rental business. This role involves guest communication, handling resolution requests and dispute investigations.

Requirements:

- Must have experience with Airbnb hosting
- Strong organizational and fast, effective communication skills
- Strong negotiation skills
- Experience with cleaning coordination and search via marketplaces
- Tech-savvy
- Reliable, detail-oriented, and proactive

Role Includes:
-Cleaning coordination search
- Search for primary and backup cleaners via marketplaces
- Responding to requests to book on Airbnb
- Overall guest communication (via message thread, whatsapp and google voice routed phone calls)
-Check In Support
-Reviewing cleaners' uploaded photos via checklists for inaccuracies.
- Utilizing smart locks technology for guest access
-Reporting to a property manager any issues that arise


Details:

- Flexible hours;
Required Days: Thursday, Friday and Saturday

- Pay offered based on experience


If you work or previously worked with TDCX and want to grow an understanding and experience on the hosting side, I encourage you to Apply!!!



How to Apply:
Send a resume and short message about your experience and availability.