Customer Service Representatives

Job Description:
?Receives freehand or nominated import transactions from agents and clients.
?Coordinates with shipping lines and consolidators with regards to manifest filing requirements and arrival details.
?Updates the consignee and its broker on the arrival details.
?Send draft pre-alert documents to consignee and its broker for confirmation.
?Checks and confirms details of Master Bill of Lading and Master Airway Bill.
?Draft and files import manifest using Etrade.
?Prepares documents for issuance of Delivery Order to the broker.
?Requests billing invoice from shipping line/consolidator/broker and files a request for payment such as invoices to Accounting department.
?Maintains and update the balance of Etrade.
?Files Container Deposit refund to shipping lines.
?Requests refund of Container Deposit to broker/consignee once the amount has been received by SGEC.
?Updates the status Pending Import Transactions via Google Sheet Daily.
Customer Service Assistant Qualification/Skills:
?Strong attention to details.
?Good communication skills.
?Highly organized.
?Active listener.
?Problem solving skills.
?Personal/professional ethics.
Education and Experience Requirements:
?Graduate of Bachelor’s degree in Customs Administration is an advantage but not required.
?At least one (1) year of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.