Appointment Setter / CSR

We are a commercial cleaning company in the United States that is seeking a remote, full-time Appointment Setter who is motivated, confident, friendly, and well-spoken to make cold calls to potential clients, as well as assist in researching and sourcing leads. This job pays by the hour but also rewards for performance on converted leads. The hours would be M-F from 8:30AM – 5:30PM EST.


Qualifications:
High school graduate; college degree is a plus.
Preferably 1+ year experience in appointment setting, customer service, inside sales, or telemarketing.
Exceptional verbal and written communication skills with strong phone etiquette.
Strong persuasion, resilience, and results-oriented mindset.
Demonstrates excellent listening, organization, multitasking, and attention to detail.
Proficient with computer systems, including CRM software and MS Office.
Professional and courteous demeanor in all customer interactions.
Empathetic and trustworthy—especially when coordinating cleaning service schedules.
Flexible with availability and responsive to client and team needs.
Strong attention to detail and accuracy when logging appointments and client info
Ability to work independently, stay organized, and manage time effectively


To apply, the following must be provided:
1. One minute video of you stating your name and why you think you should be hired.
2. Resume
3. What KPIs you believe are most important to tracking your success in this job
4. Your remote work environment
5. How long you have worked remotely
6. Is there any background noise or distractions that would cause you to not be able to be on Zoom or Phone calls from 8:30AM – 5:30PM EST (new york timezone)?
7. Your desired rate of pay?
8. When you can start?
9. The number of outbound calls you have placed in one day.
10. How do you handle rejection?
11. Must have updated computer with processing/storage canilities