Virtual Assistant – Holiday Let / Serviced Accommodation Management

About Us

Koala Rentals is a growing holiday let management company based in Canterbury, Kent (UK). We currently manage 20+ short-term rental properties and are growing quickly, with the intention of becoming one of the largest serviced accommodation management companies in the UK.

We deliver exceptional guest experiences through platforms like Airbnb, Booking, and VRBO, and pride ourselves on responsiveness, honesty, and putting customers first.

We are now looking for highly experienced, professional, and detail-oriented Virtual Assistants who understand the serviced accommodation sector and want to grow with us long-term.

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Role Overview

We’re seeking two or three experienced VAs to support our operations across the week, ideally providing consistent coverage between 8am and 10pm UK time.

?? This is a serious, long-term role. We are looking for committed tea ---------- mbers who want stability and growth — not those juggling multiple jobs.

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Key Responsibilities
• Handling guest communication via WhatsApp, Uplisting, email, and Circleloop. This includes answering guest phone calls/messages, resolving issues, and handling complaints. (Full training will be provided by the owner.)
• Co-ordinating with maintenance tea ---------- mbers and cleaners to resolve issues quickly and effectively (via email, phone calls, WhatsApp).
• Using Asana to add tasks, track progress, and follow up with the team.
• Creating and scheduling social media content using Buffer, Canva, and ChatGPT (templates and guidance provided).
• Basic bookkeeping in Xero (training provided).
• Creating marketing emails in Brevo (with ChatGPT support).
• Writing blog posts in WordPress.
• Managing data, rosters, and reports in Google Sheets.
• General admin tasks (e.g. booking parking permits, organising folders).

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Who We’re Looking For
• Prior VA experience in serviced accommodation or hospitality management.
• 100% fluent in English with excellent written communication.
• Confident using many of the tools listed above.
• A quick, stable internet connection is essential, as the role requires regular calls with guests and the team.
• Tech-savvy and eager to learn new systems.
• Organised, proactive, and reliable with strong attention to detail.
• Confident speaking with guests and contractors on the phone.
• Able to work independently and problem-solve without close supervision.

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What We Offer
• Pay: $4–$6 USD per hour, depending on experience.
• Hours: 20–45 hours per week, with flexible scheduling to ensure coverage between 8am and 10pm UK time.
• Long-term, stable role with a growing UK-based business.
• Full training and SOPs provided for key tasks.
• Clear career progression opportunities, including into management support roles.
• Performance-based bonuses.

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To Apply

We value attention to detail and initiative. Please follow these steps carefully – applications that don’t will not be considered:
1. At the very top of your cover letter, write your favourite animal in CAPITAL LETTERS.
2. In the second sentence, explain how you would respond to a guest locked out of a property, and most importantly, specify which of the tools/software listed above you would use. (If you are not familiar with them, take the time to research before answering.)
3. Briefly outline your relevant experience, especially in serviced accommodation.
4. List the tools you are confident using.
5. Share your availability and preferred working hours.
6. At the very end of your cover letter, include the phrase: “Details matter.”