Inbound Sales Representative

Inbound Representative (Music Platform/Service)

About Us:
Anr Ear appears to be a company and app focused on connecting artists with opportunities in the music industry.
Connecting Artists to Opportunities: Anr Ear aims to empower artists by providing a platform to discover opportunities and advance their careers.
Concert Fulfillment: services to help artists produce their own concerts, managing everything from event logistics to ticket sales.
Community and Support: Anr Ear fosters a community for artists and fans, providing updates, event information, and discounts.
App for Artists: beta mobile app (available for iOS and Android) helps artists stay informed about opportunities and potentially track song performance.
In essence, Anr Ear seems to position itself as a resource for independent artists to navigate the music industry and achieve success on their own terms, focusing on live performance and career advancement.
We're a music-forward platform helping independent artists—through distribution, promotion, or management—to manage their careers. Our Inbound Rep Artist Success team ensures every artist feels supported, empowered, and heard.

Responsibilities:

Serve as the primary response point for inbound inquiries from artists, labels, and managers (email, phone, chat).

Manage on-boarding, including platform breakthroughs, training, and adoption guidance.

Address day-to-day support needs—release metadata, platform bugs, updates, and general questions.

Deliver virtual demonstrations to new and existing clients to showcase our tools and best practices.

Proactively monitor client activity and flag potential issues; collaborate with ops or product teams to resolve concerns and reduce churn.

Lead regular check-ins (e.g., quarterly business reviews) to share insights, measure engagement, and gather feedback.

Gather and relay client feedback to internal teams to help shape product improvements.

Spot and escalate potential upsell or cross-sell opportunities.

Qualifications:

1–3 years in a client-facing role, preferably in music, digital media, or SaaS.

Deep love for music and knowledge of its ecosystem.

Technical agility—comfortable with CRMs, analytics, support tools.

Excellent communication and interpersonal skills.

Strong attention to detail and ability to manage competing priorities.

Highly organized; able to thrive under pressure.