VA in short term rental industry

Virtual Assistant (Philippines-based) – Australian Company

We are seeking a reliable, proactive, and highly communicative Virtual Assistant based in the Philippines to join our Australian company. The ideal candidate must have excellent written and verbal English communication skills and will play a crucial role in ensuring smooth day-to-day operations. This role involves guest communication, scheduling, administrative support, and human resources coordination, including the review and implementation of HR policies and procedures.

Key Responsibilities:

Human Resources Support: Assist with staff scheduling, timesheet processing, onboarding new staff, monitoring leave requests, and maintaining HR records.

HR Policy & Procedure Management: Support the review, updating, and implementation of HR policies and procedures to ensure compliance and consistency across the business.

PMS Management: Ideally with experience in Lodgify.


Email Management: Monitor, organize, and respond to emails promptly and professionally.

Phone Call Handling: Manage inbound and outbound calls, addressing inquiries and resolving issues effectively.

Guest Communication: Handle interactions with guests on platforms such as Airbnb, VRBO, and ---------- , ensuring fast and professional responses.

Cleaning & Maintenance Scheduling: Coordinate cleaning rosters, liaise with cleaners for turnovers, and contact maintenance personnel for minor repairs.

System Management: Use and maintain our Property Management System (PMS), Airbnb account, and ServiceM8 platform efficiently.

Administrative Support: Perform other administrative tasks as required to support smooth business operations.

Qualifications & Experience:

Proven experience as a Virtual Assistant or in a similar administrative/HR role.

Familiarity with PMS systems, Lodgify, Airbnb, and ServiceM8 is highly desirable.

Must have excellent written and verbal English communication skills.

Strong organizational skills with great attention to detail.

Ability to multitask, prioritize, and meet deadlines effectively.

Experience in HR administration, including policy review and implementation, highly regarded.

Proficient in productivity tools such as Google Workspace (Docs, Sheets, Calendar) or Microsoft Office.

Requirements:

Reliable internet connection and a quiet home workspace.

Availability to work full-time with flexibility for Australian time zones and urgent tasks.

Strong customer-service orientation and problem-solving skills.

What We Offer:

Competitive salary based on experience.

Flexible work-from-home opportunity.

Long-term opportunity to grow with a supportive and dynamic Australian team.