Customer Relations & Bookkeeping (Xero)

Company: Noki Stays – rapidly growing Serviced Accommodation / Vacation Rental Management
Role Type: Full-time, Remote (PH)
Focus: 60% Bookkeeping • 40% Customer/Guest Relations

About Noki Stays
We manage modern short-stay homes and aparthotels for leisure and corporate guests. We’re scaling in our current markets and expanding into new local areas. Accuracy, responsiveness, and exceptional guest care are core to how we operate.

Role Overview
You will lead day-to-day bookkeeping in Xero while providing customer relations and light guest services support. This includes invoicing, reconciliations, client statements, payroll preparation, compliance reminders, direct corporate/long-stay communications, and coordinating direct bookings. You’ll also keep our internal systems (Monday.com, Guesty) accurate and up to date.

Key Responsibilities

Bookkeeping & Finance (Primary)
-Create, send, and track invoices in Xero (guests, corporate, maintenance / cleaning suppliers).
-Perform bank reconciliation daily; investigate and resolve variances.
-Prepare and send Client Statements; follow up on aging/overdues.
-Payroll processing (inputs): collate timesheets, validate amounts, prepare for approval and payout.
-Guest Invoicing for long-stay & corporate accounts (split billing when needed).
-Refunds & Resolutions: process approved refunds, document cases, confirm with stakeholders.
-Send utility bill reminders and maintain due-date registers.
-Update Monday.com – Bills to Pay; track status to “paid.”
-Maintenance FF (KDE/EDAS) billing: raise invoices, log receipts, follow up.
-Check all pending guest invoices, check-in forms, and rental agreements; chase completion.
-Update Rent-to-Rent costs; reconcile rent and recurring owner payments.
-Track SITU, Comfyworkers, and supplier payments; maintain proof and references.
-Log meter readings (gas, electric, water) and file to the correct property folder.
-Month-end support: expense categorisation review.

Customer Relations & Guest Services (Light)
-Direct corporate & long-stay communications: special requests, payments, concerns; provide timely, professional updates.
-Direct bookings:
-Send quotes, confirm bookings, and issue invoices
-Correctly apply VAT and commissions
-Book in Guesty, ensure calendar accuracy (relocations/holds)
-Share confirmations, agreements, and payment instructions
-Monitor OTA/Email inboxes; answer general guest queries using SOPs; escalate edge cases.
-Compliance & Internal Systems
-FF Compliance and PIB (Property Info Board) updates on Monday.com and Guesty.
-Maintain simple compliance trackers (certificates, insurance, licenses) and send reminders.
-Keep documentation tidy: naming conventions, shared folder hygiene, audit-ready backups.

Qualifications
Must-Have
-1–2+ years Xero experience (invoicing & bank rec required).
-Strong grasp of AP/AR, client statements, payroll inputs, and basic UK VAT/commissions logic (or willingness to learn fast).
-Excellent written English with a courteous, professional tone.
-High attention to detail, confidentiality, and consistency.
-Comfortable with Google Workspace, spreadsheets, and task boards.

Nice-to-Have
-Experience in Serviced Accommodation / STR / Property (Airbnb/Booking.com/Vrbo).
-Familiarity with Guesty (or similar PMS/Channel Manager).
-Monday.com experience.
-Intermediate Excel/Sheets (lookups, pivots).
-Prior remote work with UK clients and time-zone alignment.

Tools You’ll Use
-Xero,Stripe, Guesty, Monday.com, Google Sheets/Docs/Drive, OTA extranets (Airbnb, Booking.com, Vrbo), Email/Slack, Circleloop,etc.


Work Schedule
-UK business hours coverage (PH afternoon/evening).
-Occasional weekend/holiday rotation for guest support (time-in-lieu as applicable).


What We Offer
-Competitive monthly pay + performance reviews
-13th month pay (PH standard)
-Quarterly Benefits
-Long-term role, training/SOPs, growth opportunities in a scaling company