GoHighLevel Support & Onboarding Assistant (Part-Time / Remote)

About Us
OctaTech ( ----------
) is a fast-growing SaaS company helping real estate investors and acquisitions teams automate MLS offers at scale. With just 60 active users today, we’re growing quickly and need someone who can make sure every new customer feels supported from day one.

Role Overview
We’re looking for a GoHighLevel Support & Onboarding Assistant to help onboard new users and provide ongoing support. This is a light workload role, but responsiveness is key—when a customer has a question, it’s important to be there with a quick, clear answer.

Responsibilities
- Onboard 1–2 new users per week, walking them through setup and answering initial questions.
- Manage live support chat and respond quickly to user inquiries.
- Provide troubleshooting and guidance for GoHighLevel integrations.
- Document common support questions and contribute to FAQs/help docs.
- Escalate technical issues to the product team when needed.

Requirements
- Experience using GoHighLevel (mandatory).
- Strong communication skills—clear, friendly, and patient.
- Ability to work independently and manage light but critical support tasks.
- Fast response time during working hours.
- Prior experience in SaaS support or onboarding is a plus.
- Prior experience in Real Estate and wholesaling cash and creative deals is a plus but not mandatory.

What We Offer
- Remote and flexible schedule (perfect for part-time work).
- Light workload, averaging a few hours a week.
- Opportunity to grow with a scaling SaaS company.
- Direct impact—your support helps customers succeed and stay with us long-term.