Community Manager

Community Manager (Part-Time, potentially Full-Time)

We are Lotgenootje, a fast-growing e-commerce brand that has achieved over $3M in revenue within just 1.5 years. Our unique weighted stuffed animals provide comfort, calm, and emotional support for both children and adults. What sets us apart is not only our product innovation but also the strong community we are building around our brand. We are the market leader in Netherland, Belgium and Germany for this booming niche.

We are currently looking for a Community Manager to help manage and nurture our rapidly growing private group on Facebook of 1,500 members.

Responsibilities:

- Monitor and engage with our community across 3 daily check-ins (morning, afternoon, and evening).

- Foster a safe, supportive, and engaging environment for our members.

- Answer questions, Respond to post, moderate posts, and escalate issues where needed.

- Work closely with our existing customer support tea ---------- mber from the Philippines to align on community communication.

- Provide insights and feedback from the community to help improve the overall customer experience.

Requirements:

- Strong written English and communication skills.

- Good with translating in AI. (Our consumers are Dutch in the community)

- Organized, proactive, and comfortable managing online communities.

- Availability to dedicate around 2–3 hours per day, spread across 3 check-ins. Work in the weekends.

- Positive, empathetic, and professional attitude.

What We Offer:

- Starting rate of $2.20 per hour.

- Clear growth opportunities: we are expecting to hire more customer support staff in the coming months, and this role has the potential to grow into a team lead position.

- Performance-based team bonuses.

- The opportunity to be part of a young, ambitious, and fast-scaling international e-commerce brand.

If you are looking to grow your career in community management and want to be part of a supportive and fast-growing team, we’d love to hear from you.

How to Apply:
Please send us your CV along with a short introduction about why you are the right fit for this role.
'Bonus points' if you already have experience with Dutch or German brands and know how to manage >Facebook communities.

Looking forward to hear from you!

Greetings,
Marien Jansen
Founder of Lotgenootje