Client Success Specialist/Manager

Are you looking for a career where you can shine and enjoy what you do?



We're a full-service Digital Marketing Agency specializing in Law Firm Search Engine Optimization (SEO), Web Design & Development, and Local Service Ads (LSA).



Our people are our greatest asset - a team of talented thinkers, dreamers, and doers who move the industry forward and deliver world-class results to our clients. Inside our (virtual) walls, you’ll find a one-of-a-kind culture that empowers growth, creativity, and accountability.



Our fast-growing team is searching for talented professionals who bring vibrant energy, sharp skills, and a passion for digital marketing to every project.



Whether your expertise lies in operations, executive support, web design, development, content, SEO, or client success - we want to hear from you!



Join a team that:

? Values your unique skills and contributions

???? Fosters professional development and leadership growth

???? Encourages collaboration, ownership, and innovation

???? Believes work can be both productive and fun



Let’s create something incredible together - and grow the future of law firm marketing, one win at a time.

About the Role
We are seeking a detail-oriented and proactive Junior Client Success Specialist to work closely with our Senior Client Success Manager. In this role, you’ll handle the operational, administrative, and coordination tasks that keep client accounts running smoothly. Your focus will be on execution - ensuring deliverables are on track, client communications are timely, and project details are always up-to-date.

This position is ideal for someone who enjoys organization, process, and providing behind-the-scenes support to help senior tea ---------- mbers focus on strategy and relationship-building.

Key Responsibilities
Client Communication Support
Monitor and triage client messages daily, responding to basic inquiries or escalating to the Senior CSM when needed.
Follow up with clients on pending action items, deadlines, and outstanding requests.
Send briefs or content requests to internal teams based on client needs.
Assist in preparing and sending post-meeting summaries and updates to clients.

Project & Task Tracking
Maintain and update project management tools (e.g., ClickUp) with current task statuses, due dates, and deliverables.
Log escalation/risk issues as directed by the Senior CSM.
Keep internal dashboards, trackers, and KPI sheets accurate and current.
Coordinate with internal teams to follow up on stalled or delayed tasks.

Operational & Admin Support
Process website ticket requests and coordinate resolutions with the appropriate team.
Perform quality assurance (QA) checks on deliverables prior to client delivery.
Maintain and organize SOPs, playbooks, and process documentation.
Meeting Preparation & Follow-Up
Assist in preparing agendas, presentations, and reports for client calls.
Help schedule client onboarding/kickoff meetings.
Take detailed meeting notes and distribute summaries to clients and internal teams.

Qualifications
2+ year of experience in client success, account coordination, or project support (agency experience a plus).
Strong organizational and time-management skills with attention to detail.
Excellent written and verbal communication skills.
Proficiency in tools like ClickUp (or similar PM platforms), Slack, and Google Workspace.
Ability to multitask and work in a fast-paced remote environment.

What Success Looks Like in This Role
CSM has increased bandwidth for high-level strategy and client relationship work.
Project timelines, trackers, and deliverables are always accurate and up-to-date.
Client communications and follow-ups happen promptly and without missed details.
Processes, playbooks, and SOPs remain organized and easy to use.

What We Offer:
You will be part of a close-knit team of like-minded professionals who are incredibly hard-working and truly passionate about their work.
Competitive salary aligned with current market rates and opportunities to grow.
Long-term, stable employment and other employee benefits.
Performance bonuses for top-performing tea ---------- mbers.
Full-time permanent WFH
With PTO after 1 year of service

How To Apply:
1. If you meet the qualifications and are passionate about the role, please submit your resume, cover letter, and any relevant portfolio or work samples to this form: ----------

2. Take our Behavioral Assessment here: ----------

This is NOT for beginners.
This is strictly for those who have experience already.

Deadline of submission of application is until November 30, 2025. We will contact qualified applicants who followed our instruction above. Please give us 36-48 hours to review all applications. If you didn't hear from us, we might consider your application for other future opportunities.

We look forward to reviewing your application!

Thank you,
LHD Recruitment Team