Dispute Manager (E-Commerce / Payment)

We operate several successful online stores and are continuously growing. To strengthen our Payment & Risk Management operations, we are looking for an experienced Dispute Manager who will handle and manage disputes related to credit cards, PayPal, and Klarna transactions.

Responsibilities

Manage and respond to payment disputes and chargebacks across multiple platforms (credit card, PayPal, Klarna, etc.)

Gather, prepare, and submit required evidence and documentation to resolve disputes successfully

Track dispute cases, monitor outcomes, and maintain detailed records

Cooperate with our customer service and finance teams on dispute-related matters

Identify trends and propose preventive measures to minimize future disputes and improve win rates

Requirements

Only apply if you have proven, hands-on experience in handling payment disputes/chargebacks

Solid knowledge of dispute processes with credit cards, PayPal, and/or Klarna

Strong analytical and problem-solving skills with high attention to detail

Excellent written English and communication skills

Ability to work independently and manage multiple cases simultaneously

Familiarity with e-commerce operations is a strong plus

Compensation

Initial 2-week trial period at $3 per hour

After the trial, compensation will be negotiated based on performance

Includes success-based incentives for every dispute won

What We Offer

Long-term, full-time position with growth opportunities

Work-from-home setup with flexible hours (Philippines-based)

Supportive international team environment

How to Apply
Applications will only be considered if they include the following:

Your WhatsApp number (for direct communication)

Proof of your dispute-handling experience (e.g., screenshots, case results, or references)

Applications without these details will be ignored and deleted immediately. Please apply only if you meet the requirements — otherwise, it will be a waste of time for both sides.