Whatnot Moderator / Customer Support

Description:
We are looking for a reliable and detail-oriented Whatnot Moderator / Customer Support representative to join our team. This role starts as part-time with the potential to move into a full-time position. You will help keep our live shows running smoothly while supporting customers before, during, and after each show.

Responsibilities:

Moderate live shows on Whatnot (chat management, preventing spam/trolls, ensuring smooth flow).

Handle customer messages quickly and professionally.

Track and report order issues to the team.

Identify and escalate problems during live shows (technical issues, inappropriate behavior, missing orders, etc.).

Provide excellent customer support before and after shows.

Requirements:

Must be able to work Pacific Standard Time (PST) hours.

Available Monday through Friday for live shows, with weekend availability a plus.

Strong written and verbal English communication skills.

Previous experience with Whatnot (as a seller, moderator, or customer support) is strongly preferred — please mention this in your application.

Background in moderation, e-commerce, or customer service is helpful.

Perks:

Long-term stable opportunity.

Growth from part-time to full-time.

Work with a fast-growing e-commerce brand.

To be considered for this position, please post PINK in the subject line along with a list of your experience that is relevant to Whatnot or Tiktok live moderation and customer support.