Customer Support & Education Specialist - USA Remote Software Company

We are hiring a Customer Support & Education Specialist to help users succeed through clear documentation, tutorials, and thoughtful support. You will write and improve Help Center articles, create guides and videos, and provide live chat support for issues AI cannot resolve. This role combines customer service with customer education to reduce support load and improve user adoption.

Responsibilities include:

* Writing and updating Help Center articles and FAQs
* Creating onboarding guides and tutorial videos
* Handling live chat support for escalated questions
* Escalating bugs and complex issues to the product team
* Turning recurring questions into scalable documentation

Requirements:

* Excellent written English with clear and concise communication
* Friendly, professional support style under pressure
* Experience in SaaS support, documentation, or customer education preferred
* Bonus: familiarity with Intercom, Crisp, Notion, Loom, or Arcade

Growth opportunities include roles in customer education, product enablement, and customer experience leadership.

Apply here: rolemote (dot) com
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