Customer Service Representative

We are an Australian-based house cleaning company looking for a full-time, home-based customer support agent to work with our customer support & sales department.

Your daily responsibilities would include:

1. Take inbound sales calls, customer requests and/or complaints and make outbound calls.
2. Respond to customer questions and complaints via phone call and email.
3. Provide service quotes & follow up with the leads.
4. Book new jobs, assign jobs to teams, reschedule &/or update service jobs in our booking calendar system.
5. Provide teams with support relating to jobs they are conducting
6. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

We are invested in our agent’s success. You will go far if you are:
- A fast learner
- A great communicator (100% fluent English proficiency)
- Calm and collected under pressure (thick skin to deal with difficult customers)
- Can help us optimise our current processes
- Work well on your own

This is a full-time position. You need to have excellent English skills.

Work hours are Monday to Friday 9:00 am to 5:00 pm, Australian Eastern Standard Time

A$6.5/hr (Australian Dollars) to start, with $0.50/hr raises every 6 months, and performance bonuses every 3 months.

If accepted, you will be provided with training to help respond to customer queries via phone call and email.

How to Apply:
Send an email to ---------- with the subject line: “I want to be the best customer service rep you've ever had”.

Please include a link to your OnlineJobs.ph profile within the email when you apply then complete the Google form you will receive in an email response.

Note: After you send the email to apply, you will receive a response from me with a link to a Google form. Please complete the questions in the Google form to be considered for this position. Forms that are not completed or only partially completed will not be considered. In the form you will be asked your age. Answer 99 to prove you
are paying attention to detail.

I look forward to working with you!