Customer Success Manager

Our E-Commerce Clothing brand is looking for a part-time Customer Success Manager to deliver top-notch service to our customers and community. You’ll be the first point of contact for customer emails, and social media comments, making sure every interaction feels personal, professional, and true to our brand. This role starts part-time (~2 hours per day / ~15 hours per week) with strong potential to expand into a full-time position as our brand continues to grow.

Responsibilities

- Manage and respond to all customer support tickets via email with speed, empathy, and accuracy.

- Handle all returns, exchanges, and refunds, ensuring a smooth and positive customer experience.

- Oversee all order processing, rerouting, and troubleshooting for delayed, lost, damaged or incorrect orders.

- Monitor and engage with all customer comments on social media (Facebook & Instagram) to maintain an active and positive brand presence.

- Track customer feedback and highlight recurring issues to the team.

- Collaborate with the team to keep messaging, policies, and responses consistent.


Qualifications

- Fluent in English (spoken and written) with strong communication skills.

- Experience in customer service, e-commerce, or community management preferred.

- Organized, detail-oriented, and able to handle multiple conversations at once.

- Familiarity with Shopify order management and customer service tools (e.g., Hootsuite, Gorgias) is a plus.

- Social media savvy and comfortable engaging with public comments.


What We’re Looking For

We need someone who can take full ownership of the customer experience—from answering tickets to resolving returns and troubleshooting orders. This is a part-time position (~15 hours/week) but has the potential to grow into a full-time role as our brand expands.

Interested? Record & submit your interview here (Takes ~10–15 mins): ----------