Guest Support & Operations Coordinator.

Maxima Properties is a leading short-term rental management and hospitality company based in Toronto. We operate in urban municipalities in the Greater Toronto Area striving to revolutionize the short-term rental industry through operational excellence and a commitment to hospitality. With over 20,000 guest nights sold and more than 8,000 happy guests, we streamline the rental process, from creating listings to managing guest communications, housekeeping, key exchanges, and price optimization. Our mission is to provide peace of mind for property owners while delivering exceptional stays for guests.

Role Description

This is a full-time remote role for a Guest Support & Operations Coordinator.

Key Responsibilities

All Hours (On-Call / As Needed)
Review and approve reservations, including risk screening
Manage booking changes, cancellations, and urgent guest matters
Provide timely phone and message support for guests
Coordinate with cleaners and vendors for special guest requests
Approve or arrange early check-ins and late checkouts


Office Hours (Regular Schedule)
Coordinate property maintenance, repairs, and replacements
Manage guest claims and issue resolution with booking platforms
Monitor smart home devices and building systems
Oversee inventory, supply orders, and vendor scheduling
Handle payment disputes and failed transactions
Communicate with guests regarding property updates or service interruptions

Requirements
Prior experience with Airbnb hosting, property management, or hospitality operations
Excellent written and verbal communication skills in English
Ability to remain calm and solution-focused during high-pressure situations
Tech-savvy, with familiarity in Airbnb’s host tools and smart home technology
Highly organized with strong attention to detail
Reliable internet connection and a quiet workspace
Flexible schedule, including nights, weekends, and holidays for urgent issues

What We Offer
Fully remote position with flexible work arrangements
Opportunity to work with a professional, growth-oriented hospitality team
Competitive pay based on experience
Long-term role with potential for increased responsibility