Customer Service Representative

Ready to be the voice of a team that cares?

Peninsula Insurance Services is growing fast, and we need a Receptionist who knows how to make every caller feel valued. You’ll be the first point of contact, managing calls, keeping things running smoothly, and making sure our agents can focus on what they do best. This isn’t just answering phones, it’s about creating an experience that sets us apart.

Our teammates in the Philippines have been an integral part of our team for over six years. We have the systems, processes, and experience in place to help you succeed from day one.

This is a career, not just a gig. If you thrive on solving problems, love delivering top-notch service, and want to be a key part of a team that’s making a real impact, we want to hear from you.

Key Responsibilities:
- Deliver outstanding experiences to clients and prospects
- Manage phone calls and voicemail messages
- Document all communications in client and prospect management systems
- Relay messages and inquiries to the team, including underwriting and billing
- Develop proficiency in company systems and processes
- Facilitate the delivery of insurance documents to clients and relevant parties
- Process client payments and manage cancellation and onboarding calls
- Perform various non-licensed customer service tasks

Requirements:
- Demonstrated expertise in customer service
- Laptop & monitor or PC with two monitors
- Stable Internet Connection
- Fluent in the English Language both Written and Verbal
- In your subject line, put the third word of this sentence,
“I meet the requirements” and two words to describe you
- Experience working 8:00 AM - 5:00 PM in United State time zones
- Detail Oriented
- Strong computer skills & ability to learn new programs

We’re not your grandpa’s insurance agency.
We move fast, we have fun, and we treat our remote team just like our in-office crew—because that’s what a real team does. Here’s the thing: teaching insurance is easy. Teaching someone to care? That’s impossible. That’s why we only hire great people—people who actually care, follow proven processes, and genuinely want to help clients get the protection they deserve.

** If you’re Coachable, Driven, and Accountable, we’ll give you everything you need to succeed. **

If you bring a positive attitude, strong work ethic, and drive to keep getting better, you’ll fit right in. We’re building something great, and if that sounds like your kind of team, we’d love to hear from you.

Perks & Benefits:
- Competitive salary
- Paid Federal holidays off
- Paid time off
- Open, engaging company environment with an "open-door" policy
- Office Hours: Monday – Friday, 8:30 am – 5:30 pm Eastern Standard Time
- Starting Salary: $150 - $200 per week depending upon experience - paid every Friday
- 100% attendance mandatory during the 6-week training period

Don't settle for just another job—be part of something bigger.

If you're ready to bring your A-game, make an impact, and join a team that actually values what you bring to the table, apply now. Let’s build something incredible together.