E-mail Customer Service Representative - AI Startup

E-mail Customer Service Representative - AI Startup

We're looking for e-mail customer service representatives for our fast-growing B2C (business-to-consumer) AI startup that we're building under the 48Labs portfolio company.

Requirements:
- You must be from the Philippines
- 1+ year e-mail customer support experience (professional experience required)
- Excellent spoken and written English (native level or near-native)
- Prepared for full time, long term employment (40 hours/week)
- Must be able to work fully remote with reliable internet
- Consistently meet target KPIs (response time, customer satisfaction, etc.)

Your responsibilities:

Customer Support:
- Reply to e-mails, help customers with problems
- Escalate to the right department when you can't help
- Provide refunds and discounts when appropriate (detailed guidelines will be shared)

Technical Coordination:
- Gather extensive information about technical issues before handing it over to the development department
- Document bugs and feature requests properly

AI System Analysis:
- Analyze our AI customer service system that evaluates e-mails before they reach you and suggest improvements to optimize our customer support even more

Compensation:
- Starting salary: $500/month, paid weekly the first 2 months
- Probation period: 3 months, salary gets automatically increased to $600/mo afterwards

HOW TO APPLY:
1) Record an 1 minute introduction video about yourself (don't talk about the questions below there) and mention our company name (48Labs) inside the video.
2) Answer these questions in your job application:
- How many years of experience do you have in customer service?
- What types of customer service platforms have you used (e-mail, Zendesk, Intercom, Freshdesk, etc.)?
- Describe a challenging customer situation you handled and how you resolved it
- Why are you interested in working for an AI startup specifically?
- What's your current availability and preferred working hours (include timezone)?
- Have you worked with technical products before? If so, describe your experience
- How do you handle repetitive tasks while maintaining quality and enthusiasm?
- What would you do if a customer asks for a feature that doesn't exist in our product?
- What's your dream vacation destination and why?

What we offer:
- Opportunity to grow with a fast-scaling AI company
- Direct impact on customer satisfaction and product improvement
- Flexible remote work environment
- Career advancement opportunities as we expand

How to apply:
Send your application with the introduction video and answers to the questions above. Include your CV and short cover letter. Please include "E-mail CS Representative Application - [Your Name]" in the subject line.

We're looking to fill this position quickly, so don't delay your application if you're interested!

IMPORTANT: While we love AI, this is not the time to use it. Every application is ran through multiple AI detectors, the use of AI to submit your application will result in immediate disqualification.