[PH] Seasonal Customer Services Agent - US working time

About Teemazing:

Teemazing, established in 2015, is a dynamic enterprise specializing in cross-border E-Commerce in the US & EU markets. With over four years of successful operation and a dedicated team of high-caliber professionals, we are steadily establishing our competitive brands in the international market, serving hundreds of thousands of orders annually. At Teemazing, we are committed to constant improvement, hard work, fair competition, and a zero-tolerance policy for office politics. Our ultimate goal is to build a thriving Vietnamese e-commerce company on the global stage.

Job Description:

As we prepare for rapid growth, we are seeking a talented and energetic Seasonal Customer Service Agent to join our CS team. Your role will encompass providing exceptional customer service to our online customers. You will be responsible for resolving customer service inquiries promptly and satisfactorily, addressing questions related to store policies, online order status, and product details, and identifying opportunities for upselling.

1. Responsibilities
- Provide superior support to customers, partners, and internal teams
- Exceed customer service expectations by resolving inquiries within agreed Service Level Agreements (SLAs)
- Work remotely

2. Requirements
1. Essential:
- Proficiency in English, especially in written communication with a professional tone
- A strong commitment to delivering exceptional customer service
- A genuine passion for customer satisfaction
- Ability to handle conflicts positively and work effectively in a fast-paced environment
- Demonstrated problem-solving and multitasking skills
- Be able to work the night shift and weekends.
2. Preferred
- Previous experience in customer service for companies of retail, e-commerce, and Print-on-demand is advantageous.
- Proficiency in Help Desk software (e.g., Freshdesk, Zendesk, Zoho, HubSpot, LiveAgent, Help Scout, etc.) or a strong aptitude for technology and software use.
3. Working shifts and timeframe
- 2-week trial period (including onboarding).
- 8-hour shifts between 7 PM and 12 PM (next day).
- 1 day OFF/week
- Seasonal contractors will conclude on January 18th, 2025, with an Opportunity for promotion to a long-term contractor at the end of the seasonal contract
4. Benefits:
- Competitive salary: $3 per hour
- Weekly salary payments via PayPal
- Chance to gain valuable experience in a company with significant growth potential
5. Working Environment
- Collaborative, flexible, and friendly working atmosphere
- Engaging with a team of young and passionate professionals
- Remote work in compliance with the company's policies
6. How to apply
Please send your CV to email: ---------- - Subject: [FULL NAME] - Apply for CS Agent

Come to TMZ to experience a young, happy, passionate working environment. Email to apply today!