Be the Voice of Our Brand – Remote Shopify CS Specialist / Long term

We are a fast-growing eCommerce brand operating on Shopify, delivering high-quality products and great customer experiences. We’re looking for a highly skilled, detail-oriented, and personable Customer Support Specialist to join our remote team.
If you do not meet the required skills and experience below, please do not apply.

MUST-HAVE REQUIREMENTS

-Shopify experience is mandatory (order management, refunds, exchanges, etc.).

-Fluent written and spoken English.

-Proven experience in customer support for eCommerce or dropshipping.

-Ability to work independently, take ownership, and make proactive decisions.

-Reliable internet connection and stable working environment.


Key Responsibilities

-Email Handling : Respond professionally and promptly to all customer inquiries.

-Order & Shipping Tracking : Monitor orders until delivery and handle delays efficiently.

-Issue Resolution : handle refunds, exchanges, replacements, and damaged-item cases.

-Returns Management : Approve/decline requests according to policy and ensure timely resolutions.

-Team Communication : Collaborate with fulfillment and store management for smooth workflows.

-Escalation : Identify urgent issues and report immediately to management.

-Weekly Reporting : Provide clear summaries of customer trends, shipping status, and critical cases.

-Process Adherence : Follow and update internal SOPs to maintain service quality.


Soft Skills

-Strong written communication and problem-solving skills.

-High empathy, patience, and active listening.

-Attention to detail and commitment to accuracy.

-Ability to handle difficult situations professionally.


Technical Skills

-Shopify (mandatory).

-Gorgias (or similar ticketing system).

-Excel/Google Sheets.


How to Apply

Use this format in your email subject line:
CS Specialist – [Your Name] – CSVA25

Include a 2-3 sentence introduction about yourself and why you’re the best fit.

Attach your CV/resume in PDF format.

Share one specific example of how you solved a challenging customer case in the past.


Applications missing any of the above steps will be ignored.