Customer Service Shopify Fashion Dropshipping (Experienced)

We are a growing Shopify fashion dropshipping brand and are looking for a highly skilled Customer Service Specialist with proven experience supporting Shopify fashion stores that generated 100k+ revenue per month.

This role is only for candidates who have already managed customer service at scale — handling large volumes of tickets, resolving disputes, and minimising returns/refunds while ensuring customer satisfaction.

The Role

You will act as the frontline of our brand, responsible for ensuring customers feel heard, supported, and retained.

Key responsibilities include:

Managing customer inquiries via email.

Handling returns, exchanges, and refunds — with the main goal of minimising refunds and maximising customer retention.

Offering smart solutions (replacements, store credits, discounts) to avoid unnecessary returns.

Collaborating with operations/fulfilment to resolve delivery issues.

Identifying recurring customer pain points and suggesting improvements.

Maintaining excellent response times and high CSAT scores.

Requirements

? Mandatory: Proven experience providing customer service for Shopify fashion dropshipping stores with 100k+ monthly revenue (with previous clients, not just theory).
? Deep knowledge of Shopify Admin, order flows, and dropshipping processes.
? Skilled in Gorgias, Zendesk, Freshdesk, or similar helpdesk tools.
? Strong written English, professional but empathetic tone.
? Track record of reducing refunds/returns through smart resolutions.
? Ability to handle high-volume support environments with calm and structure.

What We Offer

Competitive pay (depending on experience).

Remote, flexible working.

Opportunity to be part of a scaling fashion brand.

Long-term collaboration for the right candidate.

How to Apply

Only apply if you have direct experience handling customer service for Shopify dropshipping fashion brands generating 100k+ monthly revenue.

???? Send us:

Your CV/resume.

A cover letter detailing your Shopify customer service experience.

Specific examples of how you successfully reduced refunds/returns for a previous client.

? We’re only looking for proven professionals — if you have the experience (include "888" when applying), we’d love to hear from you.