HIGH PAYING Customer Service Representative (Remote)

Who We Are:
We’re a fast-growing 7-figure DTC supplements brand offering premium, science-backed products. Our mission is to become a household name in the supplements space, and we’re on track to continue doubling revenue year after year.

The Role:

Primary Duties: Respond to customer inquiries via email (and potentially chat/social).

Work Hours: Up to 40 hours/week, flexible based on ticket volume (weekends included)

Growth Potential: Show leadership and you could move into a Customer Service Manager role that pays more.

Bonus Structure: Competitive pay + performance-based bonuses.

Key Responsibilities:

Promptly handle questions on orders, shipping, returns, and refunds.

Resolve issues by processing refunds/replacements and investigating complaints.

Maintain organized records in platforms like Gorgias, Richpanel, or Reamaze.

Coordinate with fulfillment, marketing, and operations to address concerns.

Track and report recurring issues to drive improvements.

Qualifications:

Fluent English with strong written communication.

2–3+ years in eCommerce customer service (D2C preferred).

Proficient in Shopify and ticketing tools (Gorgias, Richpanel, Reamaze, etc.).

Reliable, detail-oriented, and able to multitask in a fast-paced environment.

Solution-focused mindset: identify root causes and suggest process fixes.

We look forward to meeting a proactive, solutions-driven professional ready to make every customer interaction a chance to build loyalty and trust!