Customer Support Representative - Email Support for E-Commerce Team

We’re looking for a proactive and reliable Customer Support Representative to join our growing e-commerce team! If you're someone who thrives in a fast-paced environment, can handle high volumes of inquiries, and are comfortable working independently — we’d love to hear from you.

About the Role:
Respond to at least 120 support tickets per day
Handle inquiries related to:
- Order tracking
- General Inquiries
- Cancellations
- Returns & exchanges (e.g. size / color change requests)
- Subscriptions

Collaborate with the team via Slack, GSuite, and internal tools

Requirements:
At least 1–2 years of customer support experience (preferably in e-commerce)
Proficiency with Shopify, GSuite, and Slack
Excellent written English and communication skills
Strong attention to detail and a high level of reliability
Ability to work independently and meet daily goals with minimal supervision

Compensation:
Salary: $150 per week, ~$600 per month
Weekly payout
Long-term position for the right candidate

Work 7 days a week with flexible hours — you choose your own schedule as long as you meet your daily ticket target. Please note that we have a pay structure based on our targets. The $150 rate per week is received if the 120 tickets per day are met. The quality of tickets is important as well and is regularly audited.


Please include a link to your CV in your application.

Submit a short 1-2 min Loom video introducing yourself / sharing about your experience as an Email Support.